QUOTE(cynicks @ Apr 4 2019, 09:14 AM)
Nope they didn't reject outright. But called me 2 days later to reject. Before I send in, I have already confirmed with Apple that MacCity can handle the warranty
HK or China, I'm unsure. But that's what the technician told me. I may truly got a lemon from T&L at the start.
Well that proves again IPhone don't have international warranty. Warranty is case by case basis and as per sole discretion of Apple and AASPs. But even if they reject, you could still send the phone back to T&L for RMA.
QUOTE(Yen8on3 @ Apr 4 2019, 01:46 PM)
Did you reach out to T&L for warranty claims? T&L offers 1 Year Seller Warranty.
They have a local partner in Malaysia Office to handle the replacement.
Claiming your warranty through T&L, by right they will replace another A2104 Dual SIM iPhone XS Max?
Although both China and Hong Kong iPhone XS Max is A2104, the extended model codes are different. You can find the information on your original box.
For instance:
China set ~ iPhone XS Max 64GB Gold (MT732
CH/A)
Hong Kong set ~ iPhone XS Max 64GB Gold (MT732
ZA/A)
It's not ethical that T&L gave you a China Unicorn set as they are advertising Hong Kong sets all along on Qoo10.
Although CH and HK A2104 have the same cellular bands, like asamalikum said they'll lock certain network and functions based on the corresponding country
I have asked them before, T&L will help to send your unit back to AASP HK for RMA (they don't repair themselves). So no issues here. But the issue of ethics is really there. We bought expecting it to be HK units. Luckily mine is ZA Hong Kong unit.
This post has been edited by TOMEI-R: Apr 4 2019, 05:04 PM