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 The iPhone XS / XS Max Discussion Thread | V5, Welcome to the big screens.

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Mazda9
post Nov 12 2019, 11:41 PM

On my way
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Junior Member
512 posts

Joined: Mar 2009
My iPhone XS Max battery health is 92% and warranty period has exceeded 10 days after 1 year and still manage to get Apple to raise An exception code to replace my battery for free and free labour cost as well.

Once you get an exception code from Apple support specialist, AASP will change your battery with no questions asked and without exception code, AASP will keep your phone for 7-24 days to reproduce the fault and do further testing and diagnosis and to get Apple Approval to replace your battery.

Mazda9
post Nov 13 2019, 04:20 PM

On my way
****
Junior Member
512 posts

Joined: Mar 2009
QUOTE(JungWoo @ Nov 13 2019, 09:29 AM)
Replacement reason?
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Battery drains fast. Eventough battery percentage is eg. 55%, the phone will die off saying no battery and when I plug in to the charger in less than 20seconds, it shows 55% again
Mazda9
post Nov 13 2019, 04:23 PM

On my way
****
Junior Member
512 posts

Joined: Mar 2009
QUOTE(mamamia @ Nov 13 2019, 09:33 AM)
May I know how long is the battery replacement ? Need to back up ur data?
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It takes approximately 4-6 hours. You need to backup your data and they suggest to drop your phone by 10am by making an appointment and you can get your phone same day by 4pm
Mazda9
post Nov 13 2019, 09:09 PM

On my way
****
Junior Member
512 posts

Joined: Mar 2009
QUOTE(mamamia @ Nov 13 2019, 07:04 PM)
Seem like ur case is serious, but they still can drag ur case for so long..
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Apple will make you like a dog and expect you to go thru every single troubleshooting before they are satisfied with the bible handbook and finally give and exception. You have no idea how many times I reset my phone and set it as new phone, restore from backup n upgrade software and keep repeating this steps with few software versions but problem still persists

 

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