I bought 2 items with postage of rm16ish. The seller sent one item and told me he/she conveniently forgot the other item. Asked me to refund and buy again. I had to refund so that I don’t lose the rest of the money. Emailed Shopee and they told me they can’t do anything. Postage money already paid to courier service. How have they paid for something not sent? If they did why ask from me. Should ask from the seller who did this shit. 

I know the amount is not much but it is the principle. This is the second time this happened to me and Shopee just “lepas tangan” just like that. That is not right. I/we trust our money with them and this is what they do. Is there anything I can do? Or it’s just a lost cause? 😞