most likely TS order from 1 buyer but on different order.

1 item = one tracking number = that's how it works on shopee

tracking number will automatically assigned by shopee once the buyer has paid for the item

from there the seller just need to print the waybill and send the item

like this ( example taken from the net )

buyer can always look at his/her apps see how many units he/she paid for

yo as a seller have responsibility to double check the order and inform your customer accordingly about the order

https://shopee.com.my/docs/111

2. Application for the Return of an Item

Buyer may only apply for the refund and/or return of the Item in the following circumstances:
• The Item has not been received by Buyer;
• The Item was defective and/or damaged on delivery;
• Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
• The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item; or
• By way of private agreement with Seller and Seller must send his/her confirmation to Shopee confirming such agreement.

Buyer’s application must be submitted via the Shopee mobile app.

Shopee will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful.

---------

you just cannot simply refused to accept the item once it has been delivered.

seller will receive the payment even if the buyer didn't click the button received after buyer confirmation time of 3 days ended.

but if what TS said is true just report to kpdnk lah

This post has been edited by JimbeamofNRT: Feb 3 2019, 06:57 PM

I might be a noob, but which part seller need to pay to become preferred seller? I also want



Every Monday, Shopee will evaluate and update sellers on how well they have performed on the following key metrics in the previous week:


Non-fulfillment rate target:
Normal Sellers: less than 6% (In the past 30 days)
Big Sellers: less than 5% (Orders more than 75 in the past 30 days)

*1 Penalty point is receive for the unmet target for the week.

Late shipment rate target:
Normal Sellers: less than 15% (In the past 30 days)
Big Sellers: less than 10% (Orders more than 75 in the past 30 days)

*1 Penalty point is receive for the unmet target for the week.

Listing Violations:
- Including prohibited listings and advertisements
- IP infringement and counterfeit
- Listing spam (keyword/price spam, duplicate listings)
- Switching listings to retain previous reviews

*1 penalty point is received for each unmet target or for each of the above listing violations.
Note: Sellers with a high number of spam, prohibited and/or counterfeit listings will receive 2 penalty points.

NEW: Sellers with severe listing violations will have their listing quota reduced for 28 days

==============

1 penalty received say bye bye to Preferred seller status

This post has been edited by JimbeamofNRT: Feb 3 2019, 09:49 PM

you didnt keep the poslaju slip? like this?



the contact number of seller cannot give a fake one IIRC, otherwise how to receive Tpin?

in that case the best way to deal with it is to make an official report with kpdnkk

https://eaduan.kpdnkk.gov.my/

all the best

meaning that the shopee seller is a dropshipper

even buying from aliexpress also taking risk by choosing the free delivery which give only basic info on tracking number

tau tau barang sudah sampai