Worst Customer Service that I have experienced, please up your game to be at par of your competitors. Service Centre changed my Harrier sparepart (emblem) of a new car with a second hand to claim under warranty!!!
My family recently purchased the new Toyota Harrier Turbo (CCH118) 2 months ago and was unlucky to be hit by another car at the back and claim under insurance. The car was on the road for less than 2 weeks and has been in Authorised Toyota Semambu Kuantan Service Centre for past 2 months, with mileage < 2,000km.
Car was hit and damaged at the back only, but they changed my harrier emblem infront to claim under warranty, claimed to be faulty from original imported car from Japan. My father has been going to Toyota service centre every week to status check, total 6 times for now. 2 weeks ago inspected the car was still okay, but just this week the emblem was changed to faulty unit, with scratch of opening at the side! Refer to photos.
Toyota Semambu Kuantan Customer service claimed that installation work was managed by authorised third party contractor, mentioned even I complain to Toyota HQ, results is the same as they are privatised and passed us a copy of the claim report. Claim department argued that anyway the car is under warranty, ask us ignore and wait for it (i.e.While the car still waiting in centre for whole car censors to repair, will get new spare parts for us). So if I need the car for new year just either take it first or leave it.
Now the car is with my family, with several faulty including censors and back light. Attached photos before and after. Called HQ and ask us refer back to same service centre as only branch in Kuantan.
Wonder how does small town Toyota purchaser like us to get HQ attention to assist inspecting the whole new car so that we know other original sparepart was not changed?
This post has been edited by Unspecified: Feb 3 2019, 05:19 PM
Worst 2018 Toyota Harrier CBU from Japan