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> Worst 2018 Toyota Harrier CBU from Japan

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TS Unspecified
post Feb 3 2019, 03:59 PM, updated 3 months ago

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Worst Customer Service that I have experienced, please up your game to be at par of your competitors. Service Centre changed my Harrier sparepart (emblem) of a new car with a second hand to claim under warranty!!!

My family recently purchased the new Toyota Harrier Turbo (CCH118) 2 months ago and was unlucky to be hit by another car at the back and claim under insurance. The car was on the road for less than 2 weeks and has been in Authorised Toyota Semambu Kuantan Service Centre for past 2 months, with mileage < 2,000km.

Car was hit and damaged at the back only, but they changed my harrier emblem infront to claim under warranty, claimed to be faulty from original imported car from Japan. My father has been going to Toyota service centre every week to status check, total 6 times for now. 2 weeks ago inspected the car was still okay, but just this week the emblem was changed to faulty unit, with scratch of opening at the side! Refer to photos.

Toyota Semambu Kuantan Customer service claimed that installation work was managed by authorised third party contractor, mentioned even I complain to Toyota HQ, results is the same as they are privatised and passed us a copy of the claim report. Claim department argued that anyway the car is under warranty, ask us ignore and wait for it (i.e.While the car still waiting in centre for whole car censors to repair, will get new spare parts for us). So if I need the car for new year just either take it first or leave it.

Now the car is with my family, with several faulty including censors and back light. Attached photos before and after. Called HQ and ask us refer back to same service centre as only branch in Kuantan.

Wonder how does small town Toyota purchaser like us to get HQ attention to assist inspecting the whole new car so that we know other original sparepart was not changed?

This post has been edited by Unspecified: Feb 3 2019, 05:19 PM


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mcchin
post Feb 3 2019, 04:16 PM

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My recommendation

take your time to write up the whole flow

Now I read, its a bit so so
I know your car got hit, go service center
repair , logo changed? damaged?

did you go to Official toyota? Distro? service center?
but how many times?

good luck to your case


makky
post Feb 3 2019, 06:45 PM

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My guess would be, they need to replace whole set sensor front and rear. But why the sensor not working after replacing not sure lah..maybe installation not good.
Ekash
post Feb 3 2019, 08:02 PM

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Could they be trying to claim for other unit but using ur warranty?? The damaged parts replaced by the good one from ur car then get warranty replace a new one for u.. So they can sell that with foc cost??
TS Unspecified
post Feb 3 2019, 08:11 PM

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QUOTE(Ekash @ Feb 3 2019, 08:02 PM)
Could they be trying to claim for other unit but using ur warranty?? The damaged parts replaced by the good one from ur car then get warranty replace a new one for u.. So they can sell that with foc cost??
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My father enquired 2 workshops and it was obvious they have been swapped the spare part with an old unit. They suspect the third party contractor, though authorised, has changed it for black market to sale for recond harrier (non-turbo). According to them the original unit actually has value for resale, and only new turbo harrier has warranty to claim.

This post has been edited by Unspecified: Feb 3 2019, 08:12 PM
Kilohertz
post Feb 3 2019, 08:29 PM

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bought under Toyota UMW? brought back to UMW SC or dealer SC?
Duperaider
post Feb 3 2019, 08:37 PM

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The unfortunate part is because is cny, difficult to follow up, I suggest you call umw toyota, explain to them, give them 1 week to get back to you, if not you will file a police report for insurvance scam and theft
TS Unspecified
post Feb 3 2019, 08:40 PM

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QUOTE(Kilohertz @ Feb 3 2019, 08:29 PM)
bought under Toyota UMW? brought back to UMW SC or dealer SC?
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Bought under dealer SC Kuantan Semambu branch. And that is the only branch in kuantan city.

I am stationed elsewhere, just felt annoyed by the response by the agents there and how they bully my dad and abusing his rights. However, it appears we cant do anything because they are the only branch in kuantan.

This post has been edited by Unspecified: Feb 3 2019, 08:45 PM
Kilohertz
post Feb 3 2019, 08:46 PM

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QUOTE(Unspecified @ Feb 3 2019, 08:40 PM)
Bought under dealer SC Kuantan Semambu branch. And that is the only branch in kuantan city.

I am stationed elsewhere, just felt annoyed by the response by the agents there and how they bully my dad and abusing his rights.
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Ok, you may write an email to Toyota UMW and follow up on that. Lets see how it goes
ahsam1212
post Feb 3 2019, 10:49 PM

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Even it's 3rd party contractor, toyota has to be responsible for it. Can't just push it away n called it done.
alwinnng
post Feb 4 2019, 02:27 AM

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Write up to consumer association. Write your whole report from day 1 to now.. add in more than sufficient information.. what was damaged in accident, what was swapped, how they tell you when u asked, etc etc.. take photos, keep as proof..

Write in there as well you suspect insurance fraud of swapping the logo..
TS Unspecified
post Feb 11 2019, 06:53 PM

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QUOTE(Kilohertz @ Feb 3 2019, 08:46 PM)
Ok, you may write an email to Toyota UMW and follow up on that. Lets see how it goes
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Not a shit given by HQ. They only communicated to the same Kuantan Semambu Service Centre to contact us again today. Their responses all avoiding the problems raised, only mentioned the ETA of spare parts.
cococonutseller
post Feb 11 2019, 11:01 PM

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Can report to kpdnkk or direct find politicians?



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