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 WTA: Apple ID problem with Ipad, Asked for an obsolete apple ID to login

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TSkyxxx
post Feb 3 2019, 03:33 PM, updated 6y ago

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Hi guys, my friend face some problem with his ipad and i require some advise here.
there are 2 part:

Part 1:
1. He used to use an hotmail account for apple ID (4years ago)
2. Due to hotmail was hacked, he changed another gmail account for apple ID
3. Gmail ID been used for years for his devices (ipad mostly)
4. Suddenly today, his ipad was asked to login with ID, and his hotmail ID was asked
5. Is very weird because very long did not use that hotmail ID already

Wondering anyone here know?

Part 2:
1. he brought the ipad to machine in Empire subang, with proof of purchase to reset the device
2. the employee there said no such service from them??

Any advice for this service?

Thank you guys
Mackiddo
post Feb 3 2019, 07:02 PM

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I suspect the Apple ID is not removed entirely. He probably just create a new Apple ID for iTunes. The Apple ID is change here ----> https://appleid.apple.com

I don't think anyone can reset the device, other than changing the chip maybe. That's the whole idea, to make the device as secure as possible.
TSkyxxx
post Feb 3 2019, 11:10 PM

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QUOTE(Mackiddo @ Feb 3 2019, 07:02 PM)
I suspect the Apple ID is not removed entirely. He probably just create a new Apple ID for iTunes. The Apple ID is change here ----> https://appleid.apple.com

I don't think anyone can reset the device, other than changing the chip maybe. That's the whole idea, to make the device as secure as possible.
*
in this case, as my friend couldn't access his hotmail anymore, then what can he do? ipad totally locked

Mackiddo
post Feb 4 2019, 07:23 AM

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QUOTE(kyxxx @ Feb 3 2019, 11:10 PM)
in this case, as my friend couldn't access his hotmail anymore, then what can he do? ipad totally locked
*
your friend could try calling Apple Support with the proof of purchase in hand. see if they can do a factory reset.
ttmm2016
post Feb 5 2019, 09:05 PM

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https://iforgot.apple.com/password/verify/appleid

Try here if can’t then call Apple Support
mentalhealth.my
post Feb 10 2019, 04:16 AM

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QUOTE(kyxxx @ Feb 3 2019, 03:33 PM)
4. Suddenly today, his ipad was asked to login with ID, and his hotmail ID was asked

*
Don't be fooled by the old Hotmail ID, just enter the same password of Gmail ID.

The Hotmail e-mail address is just an ID associated with Gmail e-mail address.
dinozilla
post Feb 10 2019, 08:56 AM

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It may be due to some apps in there was still tag to the purchased ID, which is the hotmail.
Reach out for Apple support online for both issues I would suggest
Our AASP here is not so “genius” if u would...
C-Fu.
post Feb 10 2019, 07:21 PM

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Maybe can drop email to their cs

 

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