Can any TM staff assist me, please?

Hey thanks for your reply. My current Unifi plan is VIP 10. I'm living at highrise, using VDSL2.

I applied for TM turbo upgrade (100Mbps) twice. First time was at TMPoint Kepong, I filled up the blue form to request for upgrade, everything is done over the counter. They told me to restart modem on that evening itself (28/1/2019) and I should get around 30Mbps. I did as per instruction, but not OK, the speed is still 10Mbps.

I suspect it is modem and router can't support the 100Mbps, so I requested for upgrade again. Just today, a TM technician changed my modem& router. Everything is OK, even the TM technician confirmed that this modem&router can support up to 100Mbps.

But the Unifi plan is still at VIP 10 (I checked via my account @ unifi.com.my. I don't know why they still haven't upgrade for me even after installation of modem&router. The TM technician also didn't know what to do at that moment, so he asked me to call 100.

So I called 100 (option 4) to query. After verification of my account, they asked me bunch of questions on the terms and conditions whereby I need to agree (setuju) to them, and I did. Afterwards, the person just ended the call.

What now?? I don't get it. Why a simple turbo upgrade needs me to wait.. I just need to switch that plan to 100Mbps and get the TV Box, that's all I need...