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Unifi Official TM UniFi High Speed Broadband Thread V37, READ 1ST PAGE FOR TURBO SPEED INFO!

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TongCN
post Oct 1 2019, 11:10 AM

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The 24 months extend is from when ?

My first 24 months contract start last year October 2018 and if i renew this time, will i have 36 months left ?
TongCN
post Oct 1 2019, 11:35 AM

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QUOTE(soonwai @ Oct 1 2019, 11:29 AM)
My guess it's October 2019.
It's a new contract. Throw the old one out and start new 24 months.
*
Like that good le O.O

This tmnet always "RENEW" in good way also
TongCN
post Oct 1 2019, 12:07 PM

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Now unifi cannot load =.=

So there's only one risk for existing non-turbo-ed user

RM129 (136.74) for 100mbps user right now might face price drop issue from 1 Jan 2020 ?

Maybe become RM89 for 100mbps
TongCN
post Oct 1 2019, 01:17 PM

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QUOTE(Salamander @ Oct 1 2019, 12:58 PM)
Do you mean it's down for you? Cos on my end it is also down, somewhere from around 11:40AM-12PM it started until now it's still down. Luyang, KK here.
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Up already

And one of the tick mark is "no outstanding bill"

But right now i see i have outstanding bill from September but it will be auto paid on October 6th, how ?
TongCN
post Oct 1 2019, 01:46 PM

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QUOTE(ClarenceT @ Oct 1 2019, 01:44 PM)
Pre-pay the outstanding anount using Boost loh. The credit balance will be carried forward to January 2020.
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Yea, doing now sad.gif cause normally paid after 7th with Amex T___T
TongCN
post Oct 1 2019, 01:59 PM

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QUOTE(mastermindsos @ Oct 1 2019, 01:54 PM)
What is the difference between home and biz package?
100mbps home = RM129
100mbps biz = RM139
*
Biz = business such as shop lot unit
Home = residential housing
TongCN
post Oct 2 2019, 08:23 AM

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Can we opt to cancel hype TV option ?

My RM129 (100mbps) plan really no use of that thing =.=

Pay rm30 for no usage ~~
TongCN
post Oct 2 2019, 09:39 AM

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QUOTE(lukemanz @ Oct 2 2019, 09:06 AM)
You probably register before Sep 2019.
Those register Sep 2019 onwards will get 129 (internet) + [30-30(hypptv)] = 129
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But tat RM129 (internet) is 100mbps also, right?

Mine is Oct 2018

This post has been edited by TongCN: Oct 2 2019, 09:40 AM
TongCN
post Oct 2 2019, 10:43 AM

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QUOTE(JuneResources @ Oct 2 2019, 09:57 AM)
I think this time is really #khabarbaik disaster.

As I chat with CS via live chat on yesterday, they say the only different is bound your contract and not need to pay it until end of Dec 2019. But well, you must settle the outstanding bill first before "REDEEM"..

If you scare within these 2 years (you might want to terminate or relocate but nasib buruk no coverage), then don't redeem this shit.

For those who DON'T WANT PAY BILL AND RENEW already. Then on Jan 2020, the price remain the same and same speed as you are holding currently...
It won't increase the price but maintain same price.

This is what I understand via Live chat team.
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Crap, i redeem first, settle later sad.gif
TongCN
post Oct 3 2019, 10:46 AM

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So for those who are still using let say RM129 / mo unifi plan, no rugi?

my bill showing
internet package : RM129 minus RM30 = RM99
Unifi TV : RM30

So total RM129 (exclude SST)

So if i right now redeem this PayForNothing, meaning starting 1 January 2020, my billing still RM129 ? or the discount RM30 will gone ?
TongCN
post Oct 9 2019, 08:17 AM

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My activity shows "CANCELLED" on 7th Oct 2019

Then live chat said need to contact sales team, woot!?

EDIT:

It shows "cancelled" in my unifi app

It shows "order processing" in unifi desktop browser

This post has been edited by TongCN: Oct 9 2019, 08:20 AM
TongCN
post Oct 10 2019, 09:32 AM

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Unifi page having problem loading, dang ..
TongCN
post Oct 10 2019, 06:53 PM

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How do we know the process has 100% completed?

Mine is 1st October with 2k numbering and still no sound yet sad.gif

Check my app still the old 2018 plan
TongCN
post Oct 10 2019, 07:18 PM

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Gaduh with live chat right now, they said my order cancel due to system error !

What the? I dun even receive any email / sms / call from them mad.gif !

This post has been edited by TongCN: Oct 10 2019, 07:19 PM
TongCN
post Oct 10 2019, 08:07 PM

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QUOTE(mylinear @ Oct 10 2019, 07:45 PM)
Not sure why its Upsizing. I thought that was for those RM79 30M upgrading to RM89 30M.

For past 1 week, the CMP order was Created status.
Then there was another activity dated today with Order Processing status.
Now the CMP order is Closed status.

In Dashboard, under Voice section, it shows 100% discount.
But in internet section, only username appears, no other details at all, no arrow to click for more details.
Not sure if its supposed to be like that for this package or they are updating system.

When yours is done, please check if its the same.
Added:
Did you have outstanding payment by any chance? What did CS ask you to do? Submit again? Or they will do it since its system error?
*
Nothing at all from them like email / call / sms
My outstanding is negative RM13.25 already

The live chat asked me to submit again but I can’t cause my status for redeem is showing “submitted” and cannot go further anymore.

I had checked with them yesterday to see what’s my order yesterday and got the order number, today I check under my activity and the order number gone so I live chat again which result gimme is “CANCELLED”

Kind of not responsible since I totally get no follow up from them!
TongCN
post Oct 13 2019, 08:37 AM

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So i furstrate on the 100 call and live chat and went straight to TM Point on 11 October after system showing system error since 7th Oct (I registered on 1st Oct through online).

The CS told me mine had been cancelled since 7th Oct due to system error and said will help me to resubmit again (I cant do it online cause it shows "submitted" )

Guess what? the package changed on 4pm straight after 1pm finished talking with CS.

Online submit is a joke sometime.


My package remain 100mbps without TV Box (RM129)
Residential High Speed Internet

100% Discount Internet
Promo Discount RM30
Promo Discount Perpetual

But i have overpayment of RM13.75 before now showing RM0.00 ???

This post has been edited by TongCN: Oct 13 2019, 08:38 AM
TongCN
post Oct 22 2019, 02:23 PM

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QUOTE(Barricade @ Oct 22 2019, 02:18 PM)
www.unifi.com.my changes? I cannot find the login button to my account
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They having issue for their page since yesterday
TongCN
post Oct 29 2019, 11:47 AM

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TM unifi blocked Samsung Services ?

I cant use my samsung app / account related things if connected to my Unifi =.=

All galaxy store, samsung backup, samsung member infinite load
Samsung forum, samsung store all stucked
TongCN
post Oct 29 2019, 11:56 AM

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QUOTE(raynman @ Oct 29 2019, 11:52 AM)
No problem with my Galaxy S8+  smile.gif
*
Refreshed / reset my modem and still cannot connect as per this morning + last night.

not sure is due to DNS problem or not.
Based Sarawak here .
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