I'm one of the unlucky ones that is yet to get turbo-ed yet

what's your current plan and speed ?

It could be requests send by rogue app.

Try posting this on the Asus thread.

Hi, I’m on unifi turbo speed now. Just wondering if anyone have this same problem like me.

Everyday, my house will get disconnected without fail, range from 11.15-11.30pm.. really daily without fail as i have tested this out with ps4.. everyday 11.15-11.30 will dc 1 time (game and party) i have tried both wifi and LAN but still DC...

If anyone have solution or troubleshoot suggestion.. please let me know 🙏

My relocation request not visible in TM systems after 7 working days.

No wonder no technician call me

Now creating new ticket by CS, and checked via portal ticket still in open state.

Is it possible this is caused by my 2nd router? The 2nd router is Tp Link AC1200, wired through LAN and set as access point by giving fixed LAN IP address.

Main router is Tp Link AC2300

Changed router?

Most probably. The AC1200 is notorious for issues. Try it with another router or an extender which can be set up as a wired AP.

Hi, anybody now about the unlimited status of 30mbps currently?

I heard unifi is giving the 30mbps unlimited until further notice.

I searched this thread and google but no evidence.

Hard to say. Turn the AP off and see if the problem occurs.

did you set the router to reboot everyday at 11.15?

Nvm, after a few days, I opened up the inside and found out it's using V1 hardware. But the network Switch seems different a little or i think it's the same? Now upgraded using the latest EU firmware. CPU seems very good and usage at 27%. With the 5Ghz beamformin on the router, I'm quite impressed with the performance but not sure it's capable for 300Mbps since some people using the same router throttled at 223Mbps for download. Well, it's an interesting discovery for me hehe.

livechat say till end of this month (march 19)

just notice in my email



This post has been edited by lowyat9999: Mar 4 2019, 03:19 PM

Same thing I also try to relocate.
Very weird their map can show the port still available, but at Unifi search the address empty found.

Kinda mess of their system.

An update for my case, I noticed the ticket has been closed without any update. So, I checked with CS and ticket is invalid as UniFi TV cannot be removed.

Then, I further clarified that I have two plans.. He can only see one plan which is the Aneka, hence I shared the screenshot that shows I have both Aneka and Ruby. He said my Ruby was tagged under promo (which is true as shown in my dashboard) and it cannot be removed, if that is removed, my account price is below market price.

OK la, I stick to 129 for 500Mbps+STD 20+Ruby+Aneka for now.

If I have time, I will drop by Menara TM one day.

This post has been edited by fruitie: Mar 4 2019, 03:57 PM

Good find. Will flash latest firmware too lol.

So essentially you're getting one of the TV packs for free lah?
Or most of the ultimate TV pack for half the price.
Nice

Actually no. I paid for both of them. RM 30 for Aneka and RM 30 for Ruby while Internet gets RM 160 discount and that brings down to RM 69. So total - RM 129...

Since they refused, I guess nothing much can be done.

guys, how do i check quota for unifi basic? just downgrade from 500mbps

I have this problem before, my downtime is at 1230 to 1240pm daily.
I make a complaint, the TM technician found out the termination was not done properly, resulted imbalance of signal. (something like that)
They redo the terminator at my modem end, the problem solved.

Thks

unlimited data for unifi basic is only for renewal plan or selected customer?

i wanted for cheapest plan but tm points said basic unifi only have 60gb data?