I downgraded from 100 Mbps @ RM129 (Turboed from 10 Mbps) to 30Mbps @ RM89 last week. Feel no difference in the past 1 week! Except downloading big files and update Apps but they are not so crucial.

CCTV, Multiple PCs+Phones+Tablets.

If you intend to use Unifi for next 2 years, and you still have 1 year contract left, is it not a good time to downgrade now with the promo? It means extra 1 year contract for you and about 2 months of savings. From previous posts, a few users have downgraded.

With this promo, since there is a renewal of 2 year contract , there is no penalty. This is what I have been told. There are others here who have downgraded also. For example from 100M to 30M. Look back at posts in past days. I don't think users will downgrade if there is also  a penalty. I am not sure what plan you're on now. You can use the Change My Plan option in customer portal dashboard. Or try to go to TM HQ. Different TMPoints tell different things. Just like different CS tells different things. You can read that clearly from so many different ansers usere here have got for the past 2 weeks.

fyi downgrading is free of charge.

if tm staff keep saying that you need to pay penalties as you still in contract,
be adamant and tell them there should not be any penalty for downgrading.

What package are you on now? What is your contract period now? What package do you want to switch to? Have you tried doing the switch online?

I have switched from 100M to 30M using Change My Plan page in dashboard. Before that I asked CS at 100 if there is any penalty and they said no. From previous posts, others have also done similarly.

I haven't got my next bill yet, maybe another couple of days. I can then see if there is any penalty charges there. There should not b, or else I wil complain.

With this promo, your are renewing 2 year contract. There should be no penalty due to that.

I suggest you call 100 Sales Dept and ask them. Tell them your details and you want to take up the year end promo and at the same time switch to another package. Ask them if there is any penalty due to contract etc. See what they say. You may have to call 2 or 3 different times to make sure you get the correct info.

If you are going to TMPoint, I suggest you go to TM HQ instead. I think they should give the correct info there. Others here have posted some TMPoints don't seem to know the correct info or say they cannot do certain things.

one BnW here won't help your case

my suggestion is to find the manager in charge at TM HQ and chat with him/her

If your contract is over 12 months already, then the UnifiTV VAR pack 1 year contract is over. Unless yours is still slightly under 12 months and that's why they are saying there is a penalty for that. But somehow I don't think so.

Yes, the 50M is not online. This could also be another reason why they are saying there is a penalty. If you look at the T&C link in my previous post, the 50M is not listed there. Thus it could be possible that that package is not covered under this promo.

You can still try at TM HQ, Menara TM and insist to speak to the supervisor / manager there. Also, you may consider switching to 30M for now. Maybe later can upgrade back to 50M if that is the only way you can do it now. But it depends on your package requirements.

The main point should be that when you switch to 50M, you are renewing 2 year contract. Thus there should be no penalty as they have locked you in again for 2 years. Make sure you are getting the free year end promo. Otherwise, you may not benefit from it.

Please let us know how it goes.