The Sony Ericsson W910 Walkman phone is the best handset for 2007, and we have the GSM Association's word on that. The high-end music handset won a tight group of nominees in the Best Mobile Handset or Device category.

Busy as we've been giving you the future stars, the 13th Annual Global Mobile Awards of the GSM Association proved a more than welcome chance to slow down and look back at the time-tested achievers, which back in 2007 used to have the spotlight all to themselves.

Well, last night in Barcelona it was less about the star debuts, as the GSM association announced the winners in fifteen categories. Quite as expected, we were keen to see who walks with the gold in the Best Mobile Handset or Device. It was a tight game with 3 Skypephone, LG KU990 Viewty, Nokia 6500 classic and Samsung G600 putting pressure on the Walkman W910.

The judges believed Sony Ericsson W910 deserved the Best Mobile Handset or Device title for being "… a superb all-rounder. A compelling, easy to use design that has captured the imagination of consumers around the world in 2007." For what we made of it back in the day, please feel free to revisit our extended Sony Ericsson W910 review.

Unhappy with her new mobile phone
November 25, 2008      Categories: Hotline

Nadiya bought a Sony Ericsson W910i mobile phone at the brand’s boutique outlet at The Gardens Mall recently.

After purchasing the phone, she realised its loud speaker was too soft and the coverage was very poor.

She went back to the outlet to lodge a complaint and her mobile phone was sent to the service centre for repair.

After one week, she got back the phone only to discover that the problem with the loudspeaker was not resolved.

Once again, the phone was sent to the service centre but when she went to collect it, she had the same problem.

Her son called the call centre many times and left messages for the team leader to call him, but did not get any response.

He went to the service centre and spoke to a few Sony Ericsson personnel regarding the problem. They informed him that there was no refund policy and that they would exchange it for a new handset. Yet again the problem continued.

NADIYA is fed up of having the same problem over and over. She feels that Sony Ericsson is misleading its customers by informing them of a no refund policy only after the purchase.

She is not satisfied with the phone and wants a refund from Sony Ericsson.

● The team leader at the call centre says that after Nadiya’s problems were highlighted at the service centre, the technicians investigated the problem and found the phone functioning according to specifications.

"Even though there is no common fault with the customer’s Sony Ericsson W910i loudspeaker, we would like to offer NADIYA a new Sony Ericsson W910i package together with the accessories as replacement," he says.

He adds that the "no refund" policy was practised by all mobile phone manufacturers locally and asked either NADIYA or her son to collect the replacement unit from the authorised service centre and to contact the Sony Ericsson Call Centre for further assistance.