i bought kansai hiroshima pass, and the Klook agent insisted i can only redeem at KIX counter even though i highlighted many times that my flight will arrive around 9:40pm and won't be able to make it to counter by 10pm.

and the agent kept on repeating "there's nothing we can do, if you can't make it, then return to KIX the following day to collect" x 99 times

i even called HIS counter in KIX to clarify, wasted my money and got the same repeated suggestion

btw for disneyland tickets, can only collect at airports, no longer accept QR scan code at entrance, and yes i have checked with Klook livechat agentS

forgot to mention - i am staying in EM

Solaniwa Onsen was artificial made onsen. Good for those want to try onsen inside Osaka city instead going Kobe try real hot spring.
Once you try real hot spring, you wont back to those artificial one 

Ok let's say I want to add Arima Onsen, which part of my itinerary below can be changed to allow for that?

Day 01: Arrive into Osaka (17th Nov) around 12pm from Okinawa. Purchase a HARUKA/ICOCA package and head off to Kyoto. Hotel for the next 5 nights will be Sotetsu Fresa Shijo-Karasuma. Any suggestions on what to do after checking in for the rest of the day/night? Was thinking of taking a leisurely stroll around Southern Higashiyama.

Day 02: Ginkakuji - Honen-in - Philosopher's Path - Yojiya Cafe - Shinnyodo - Eikando - Nanzenji then free & easy for the rest of the day, maybe some shopping at night?

Day 03: Fushimi Inari - Tofukuji - Sanjusangendo - Kiyomizudera - Sannenzaka/Ninenzaka/Ishibei Koji - Kodaiji then free & easy for the rest of the day

Day 04: Visit the Arashiyama bamboo grove early morning then the plan is to do the route between Otagi Nebutsuji and Tenryuji, stopping at the various temples in between. Not sure which route to take yet, can do either directions. Finish off a long day at Fufu no yu before going back to hotel.

Day 05: Kinkakuji - Ryoanji - Ninnaji - Kitano Tenmangu - Nijo Castle then free & easy for the rest of the day

Day 06: Check out from hotel then visit Nishiki Market before heading off to Osaka around noon. Rest of the day free & easy at Osaka. Hotel for the next 5 nights will be The Bridge Hotel Shinsaibashi

Day 07: Full day at Osaka for shopping, eating and the castle maybe

Day 08: Day trip to Himeji Castle & the garden then stop by Kobe on the way back to Osaka, using Kansai Area Pass for this one I believe

Day 09: Day trip to Nara

Day 10: Day trip to Minoo Park

Day 11: Leave for Tokyo

Day 12: Free & easy in Tokyo

Day 13: Leave for KL