Hey all,

I need some help.

I'm on a Unifi Lite 10mbps package and in my Unifi portal, I could see a user ID being assigned under 'Unifi TV'.

I then bought Mi TV Stick > Launched the 'Unifi TV' app > logged in with every possible login ID's (userid@tvos / userid@iptv / phoneNumber@tvos / phoneNumber@iptv) but to no avail. .. it keeps saying that the ID or password is invalid.. I even called up TM Helpdesk and asked to reset the Unifi TV password which they did, but can't login still.

Finally, one of their livechat agent mentioned that I don't have their 'HyppTV Everywhere' package and that's why I can't login to their Unifi TV app.. but is that the case? The agent said that I have to login via their STB and that's the only option.

But, I could login to playtv@unifi using my phone number and I was under the assumption that this playTV and Unifi TV share the same login..

Anyone had the same issue?