Don't click on wrong link. The link from email may be the wrong link. Also Don't click from portal or myunifi app.
The ONE and ONLY link that can redeem for FREE:

https://activate.unifi.com.my/ott/

WARNING: only click on "Activate Now" NOT "Subscribe Now"

Yes, I think you are not the only case. Me too. Their design is very misleading. Please let us know your update and how finally solve the issue. Actually they force us to pay the charges is quite unfair. They ask me to request terminate and then activate but the 1 month charges already there. I think should request them to waive the fee.

Thank you for your update, I already submitted my termination request and follow up a few times but they seem purposely keep no process at all. This kind of business skill very bad. If they drag the subscription to the next billing cycle I will complain and condemn them as serious as I can and refuse to pay. Since I got all the proofs that I already request the cancellation long time ago.

Yes no choice need to follow up until make sure they totally terminated for us. Actually is quite frustrated, they ask us to activate it which is free. Now due to the misleading design they cause this problem for us which can be avoid from the start.

When you login to the www.unifi.com.my (PC version) there is a "My Activity" at the bottom.
When you click into it, you can track all your previous complaint/service request.
If the issue haven't settle yet it will be in open status. You can provide that service request number for helpdesk to follow up your case easily, no need keep repeat it.



Anyway hope you solve the issue ASAP.

Hi, just for your info, there is a customer service call me just now to confirm my termination. That is exactly what the helpdesk told me they will call me to confirm the termination in 3 working days (but they do it on the fourth working days and after my keen follow up). You should get the callback or the reply of the email.