QUOTE(AVFAN @ Aug 10 2019, 10:55 AM)
this question is a notorious one... very confusing to those who aren't aware of how they charge from the beginning.
the typically explanation is u started and paid for aneka rm30, then got free upgrade to ultimate when u signed new contract or upgraded package.
in the bill/accounts, they charge +rm60 for ultimate but with a new discount of rm60 somewhere in the bill - effect is zero.
but over time, everyone forgets.... then look at the bill... think they are charged extra.. want refund....
do look at the past and present bills carefully.
If that is the case, can ask to cancel the aneka pack n pay rm30 less, which was what I did.the typically explanation is u started and paid for aneka rm30, then got free upgrade to ultimate when u signed new contract or upgraded package.
in the bill/accounts, they charge +rm60 for ultimate but with a new discount of rm60 somewhere in the bill - effect is zero.
but over time, everyone forgets.... then look at the bill... think they are charged extra.. want refund....
do look at the past and present bills carefully.
Aug 10 2019, 11:05 AM

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