I think you can complain again to TM, if I not mistaken , everybody is entitled for a free black box as long recontract 2 years whether the current box is working or not.

And the self care web/ app is abit gila one, sometime have some error or bug.

But the only way to apply get the free box is probably from the link in the app and the web

This post has been edited by keithyan: Oct 16 2023, 11:29 AM

i finally junked my old silver box kept in drawer for years!

the new upb is pretty good all round, esp 5ghz reception.

the only thing i have an issue with is the colors that come out appear too light.

there aren't any picture/color/contrast settings on the box, right?

the apps directly used on my Android TV incl UnifiTV dun have this problem.

Funny thing is I realized the black box is force hdr when I check the status from my Sony tv. Which this may answer ur concern

But the color still manageable to me since I just use the box for unifi tv only, so I don’t really mind.
The only I hate is I changed to black box and still facing recurring hiccup image and low audio from live channel using vlan 600 and now the issue solved by using vlan 500

This post has been edited by keithyan: Oct 16 2023, 11:47 AM

now I can still survive with white stb and own ATV box so better not trigger 2y contract again but if later on need replacement then will think about it again

how to properly know if the IPTV is on VLAN 500 than 600 one? mine using tp-link deco

Deco no vlan.

So its vlan500 internet port.

Vlan600 is iptv dedicated port, when you configure ISP profile it will tell you which port is IPTV port, which you cannot connect your laptop to that port, when you connect that port you won't get any IP address.

Don’t really know if deco still have iptv port or not. To using vlan500 , just plug to normal port rather than cucuk to iptv port that u used unifi home profile in ur router.

Mine using asus xt8 still have iptv port that using unifi tv profile

This post has been edited by keithyan: Oct 16 2023, 01:24 PM

I really miss the HyppTV's 2013 era. It was truly intuitive, simply the best UI version they've ever made for White Box.

Now with its last UI update in circa 2018, it's too laggy, after a few minutes the UI doesn't appear anymore as if the remote isn't functioning at all, prompting to just turn off the White Box completely. I cleaned up the app cache and app data in Settings, and nothing changed.

I'm now using UPB v2 Hybrid, those White Box nightmares are over, so I'm fairly happy. Just want Sensasi, DEGUP & SIAR to improve their picture quality though, as it's significantly worse than I thought. Also, the current Unifi TV's UI on Android TV could be improved more in the near future.

I started using when I have the huawei silver box during hypptv just started when we still have syfy channel. Back then all smooth till the white box is introduced and the silver box is so laggy till I request a free white box and they gave. That’s how my hiccup video and low audio issue started for so many years till today solved using black box running vlan500.

This post has been edited by keithyan: Oct 16 2023, 01:51 PM

this is the same issue last time asking here. The UPB box force HDR all the time on my LG tv. I also using Nvidia shield pro but didn't have this force HDR issue.

Although mine stated in hdr, but when watch live channel, my sony tv still in my customized brightness which supposingly for sdr so no idea why as long the force hdr dint use my full brightness which may hurt my tv in a long term.

Anyway I had raise this concern to TM. Hopefully they can address it via next firmware update.

Use cheap tv also headache. Use good tv also headache lol

This post has been edited by keithyan: Oct 16 2023, 02:17 PM

I wonder can we still able to install kodi in the unifi tv box.

i think Mytv Super very good streaming if unifi tv addons at streaming apps.
TVBEverywhere only 5 channel but Mytv Super have a lot more channel and a lot more movies and series from Hong Kong.
This apps have TVB Jade too.

You got the hiccup image too on vlan600? So I'm not the only one then...I did complaint to TM, but they want to check on site which actually not convenient for me right now....I was thinking to replaced the router!!

Checked with Live Chat

1. No free UPB UNLESS upgrade tv pack, even I offer to tie 2y contract, cannot, must upgrade tv pack with 2y contract
2. Another way is pay RM300 for it

and.. the link in portal to get free UPB is gone for good, at least for me

lol I will now stick with my ATV box, my only option anyway

Nevertheless, thanks for the info from your past few posts!

this "hiccup" on unifitv channels have been around for a long time.

it doesn't happen on every channel, though.

unifitv pretends not to know but i m sure they do.

it probably has to do with the various video frame rates... 24, 25, 50, 60 fps of various videos .

i wud think they haven't invested the money to fix them all.

no, nothing to do with router.

and, it happens on unifitv app used on other devices too.

it doesn't happen with every channel. so, we hv been putting up with it.

Did you plug the upb box with vlan500 port? , at least try to plug vlan500/non-iptv port and see it how. I really mean it , at least for my side, there is really no more hiccup and my audio has been higher than usual.

Hiccups may happen there is changes of speed/quality thru unifi tv app. TM do realized this even using wifi for unifi tv app actually not really stable at all even using 5ghz (this is tm fault). Even using vlan600 also facing the same thing at least mine. So the only way is using vlan500 which the normal port.

At least now, I can watch HBO live channel without miss crucial scene anymore when the hiccup happens every 3-5 mins.After check here and there, I also tought it’s about the framerate or TM infras problem. End up having chat with TM staff and he told me the most stable way is vlan500 and try it to see.

The only downside using vlan500 is the moment switch channel , the quality will be low and gradually back to normal

This post has been edited by keithyan: Oct 17 2023, 12:19 AM

If u have the black box, just try plug the box with non-iptv port and see it how.

No solution to fix the hiccup via vlan600 and TM no really plan to fix that while they may plan close it gradually.

This post has been edited by keithyan: Oct 17 2023, 12:04 AM

I have 2 UPBs v1 & v2 Hybrid if you want one or both for free. I just want to get rid of the boxes since I already using the Hybrid one at home.