QUOTE(keithyan @ Oct 16 2023, 11:27 AM)
I think you can complain again to TM, if I not mistaken , everybody is entitled for a free black box as long recontract 2 years whether the current box is working or not.
And the self care web/ app is abit gila one, sometime have some error or bug.
But the only way to apply get the free box is probably from the link in the app and the web
Checked with Live Chat
1. No free UPB UNLESS upgrade tv pack, even I offer to tie 2y contract, cannot, must upgrade tv pack with 2y contract
2. Another way is pay RM300 for it
and.. the link in portal to get free UPB is gone for good, at least for me

lol I will now stick with my ATV box, my only option anyway
Nevertheless, thanks for the info from your past few posts!