I managed to meet someone ( in a high level position) in Microsoft Malaysia by chance recently and asked him abt future of support in Malaysia and he mentioned that there were some discussions at his level but nothing forthcoming. I then suggested that if some data would be helpful in pushing the case for support / official launch in Malaysia, and he said it would really help. Addtionally he also mentioned that given the right situation, there is also the possiblity of establishing a 'back-door' support channel in Malaysia ( i.e no launch in M'sia but support ). So I took his name card and told I that I'd be in touch if I can get some data.

Here's where I need everyone's thoughts. I was thinking,... with everyone's help here ,..I will need to compile a database with the following ...

*Gamertag * No of units * purchase date (month/year) * no of games* Device Failure : 3rod/ video/ power ..etc * Faillure Date ( month / year) * Problem solved? (Yes/No) * How was problem solved - Self repair / 1 to 1 exchange *

no of units and games would provide an estimate of the amt spent on xbox 360.
Purchase date will provide a trend of increasing users in Malaysia from the time of launch
gamertag will provide authenticity of users

obvoiusly all this info is for ORI 360 units and games.

Please bear in mind that this is a longshot at best but I thought we can at least try do something. Of course help from everyone here is critical. Would you all support this? has this been done before? is this data worth compiling ? need your thoughts.



This post has been edited by manutd10: Jun 14 2007, 02:21 PM

I agree with u but I thought we shld compile our own info and give it to them. to force them them to notice us rather than us expecting them continously monitor Malaysian 360 gamers.

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Added on June 14, 2007, 2:33 pmThanks to those who have provide info. I have added 4 more fields to the data required to gauge our support problems. I ve edit the first post to include it.
So now the full set of data required is :
*Gamertag * No of units * purchase date (month/year) * no of games* Device Failure : 3rod/ video/ power ..etc * Failure Date ( month / year) * Problem solved? (Yes/No) * How was problem solved - Self repair / 1 to 1 exchange *

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Added on June 14, 2007, 2:37 pmI will approach the shops eventually but the mian focus will be the gamers in here and the success of this data collection.

This post has been edited by manutd10: Jun 14 2007, 02:37 PM

send back to sg and repaired or 1 to 1 exchange?

I hear you bro. In fact this is quite a longshot BUT I feel we should just do something and see where it goes.
Additionally, my contact did also mention that it is MS is interested to build a relationship with the gaming community here in the long term. I know this might not be really true and I am not naive to think that MS even cares about us, but lets just see where this takes us,... might not be anywhere, might be somewhere, we have nothing to lose right?

yeah man, for me if they dont want to launch officially oso no problem, what I'd like to see is support for us provided by them via official or unofficial way. We are their customers, they should care about us. I mean here we are, a community of gamers who stick our necks out to buy a product that is not even supported here, add to it we also go original. We're supporting them, they should support us.

I'm thinking , a little bit more than this, maybe a phone support number in Malaysia and also 1 to 1 exchange/repair in Malaysia not SG.

No I dont know how these things work , I'm sure the details on setting up a support center, etc is important but IMO the crucial thing is Msoft decision with xbox in malaysia. If they decide to support, I'm sure they will put everything in place.

Look, I met this guy by chance and discussed this with him and he encouraged, so now I'm trying to collect some data to try and push our case, thats all. I'm quite passionate abt this at the moment, so I dont care if I'm wasting my time

As for why would Msoft wanna support us for a product that is not available in Malaysia - simple, because Malaysians have started buying and using it and our numbers are growing

thanks..will update everyone here..bad or good..but first need to get data

Thanks for all the replies. So far, I have info by 37 gamers, please keep em coming.

no problem, as long u have 360 + ori games gimme the info. thx.