I managed to meet someone ( in a high level position) in Microsoft Malaysia by chance recently and asked him abt future of support in Malaysia and he mentioned that there were some discussions at his level but nothing forthcoming. I then suggested that if some data would be helpful in pushing the case for support / official launch in Malaysia, and he said it would really help. Addtionally he also mentioned that given the right situation, there is also the possiblity of establishing a 'back-door' support channel in Malaysia ( i.e no launch in M'sia but support ). So I took his name card and told I that I'd be in touch if I can get some data.

Here's where I need everyone's thoughts. I was thinking,... with everyone's help here ,..I will need to compile a database with the following ...

*Gamertag * No of units * purchase date (month/year) * no of games* Device Failure : 3rod/ video/ power ..etc * Faillure Date ( month / year) * Problem solved? (Yes/No) * How was problem solved - Self repair / 1 to 1 exchange *

no of units and games would provide an estimate of the amt spent on xbox 360.
Purchase date will provide a trend of increasing users in Malaysia from the time of launch
gamertag will provide authenticity of users

obvoiusly all this info is for ORI 360 units and games.

Please bear in mind that this is a longshot at best but I thought we can at least try do something. Of course help from everyone here is critical. Would you all support this? has this been done before? is this data worth compiling ? need your thoughts.



This post has been edited by manutd10: Jun 14 2007, 02:21 PM

I'll be one of the first few,

Gamer Tag : ahchakMY
Purchase Date : April 06 1 unit.
No. Games : 13? not so sure, definitely more than 10.

surely not every M'sian gamer who buy 360+games are posting in this forum or this thread, no?

din't GH say they sold out their initial batch of FM2 around 200 units within few days? easier to collect data with shops like GH and Bernard's, don't you think?

anyway i buy mostly used games

Good job man! can ask the person on job vacancy for future xbox360 malaysia official? keke

Gamer Tag : slayer1111
Purchase Date : May 06 1 unit. (asian)
No. Games : 14 (Ori only)
Hit by 3ROD bfor: YES (fixed by tot31 on xclamp method)

This post has been edited by devilfedora81: Jun 14 2007, 02:39 PM

oh.. ANOTHER high level MS person is saying they're trying to get something done....

That's always good to know...

Haiya just post your details to show your support man!not that hard...Anyway not all buy form GH or Bernard only, some of them buy online.Dont make thing difficult man...

ok lo... support lo...


Gamer Tag : Michael9413
Purchase Date : Jan 07 1 unit.
No. Games : 10+ (Ori only)

i dont think they need the data from us anyways since they can check from their system how many users are located in Malaysia based on their collected IPs..

anyways..

GT : BansaiMY
Purchase Date : 1 Japanese launch unit / 1 Asian Aug 06
no. of games : 10

i dont think they need the data from us anyways since they can check from their system how many users are located in Malaysia based on their collected IPs..

anyways..

GT : BansaiMY
Purchase Date : 1 Japanese launch unit / 1 Asian Aug 06
no. of games : 10

gt: tonmj
console: 1 jap unit, bought Feb 2006.
games owned currently: 33
problems: none

This post has been edited by hikaru_x: Jun 14 2007, 04:34 PM

If all they wanted were gamertags they can grab it from this page
http://forum.lowyat.net/topic/230026

then they can go through their system and see not only how many games we've played but also how many points we've spent.

GT:iloveredapples
CONSOLE:JAPANESE launch unit(nov-dec 05)
GAMES:around 20 sometin...

I agree with u but I thought we shld compile our own info and give it to them. to force them them to notice us rather than us expecting them continously monitor Malaysian 360 gamers.

---

Added on June 14, 2007, 2:33 pmThanks to those who have provide info. I have added 4 more fields to the data required to gauge our support problems. I ve edit the first post to include it.
So now the full set of data required is :
*Gamertag * No of units * purchase date (month/year) * no of games* Device Failure : 3rod/ video/ power ..etc * Failure Date ( month / year) * Problem solved? (Yes/No) * How was problem solved - Self repair / 1 to 1 exchange *

---

Added on June 14, 2007, 2:37 pmI will approach the shops eventually but the mian focus will be the gamers in here and the success of this data collection.

This post has been edited by manutd10: Jun 14 2007, 02:37 PM

GT: zeliant
No of units: 1
Purchase Date: Oct 2006
Games: more than 10
Device Failure: 3ROD - Jun 07 - Solved Jun 07 by RMA through Gamers Hideout

GT: lucashii
No of units: 1
Purchase Date: April 07
Games: 7
Device Failure: No

gamertag: nargoe
No.of units: 1 (asian)
purchase date : Nov.06
failure : disc drive
fixed: yes, 1 to 1 exchange
no. of games: 16

Okay-lah, I also saport:

GT: lordashe
No of units: 1
Purchase Date: January 2007
Games: 5 (I buy and sell used ma, no money)
Device Failure: None Yet

*Gamertag : ImSIEBEL4TOdaY

* No of units : 1

* purchase date (month/year) : Oct 2006

* no of games : Currently have 7

* Device Failure : 3rod

* Failure Date ( month / year) Around March if im not mistaken 2007

* Problem solved? : Yes

* How was problem solved : 1 to 1 exchange

Hope its not in vain...

gamertag: ferricideX
No.of units: 1 (asian set)
purchase date : April 07 - *touching wood*
failure : disc tray jam
fixed: nope, still living with it
no. of games: highest i had was 23, now with other forummers.

GT: incik fizan
No of units: 1
Purchase Date: September 2006
Games: 8
Device Failure: 3ROD - December 2006 - X clamp method

Gamertag : leenaz
No of units : 1
purchase date (month/year) : Jan 2007
no of games : 9
Device Failure : dvd-rom unable to read disc
Failure Date : mac 2007
Problem solved? : solved
How was problem solved - Send back to sg

This post has been edited by leenaz: Jun 14 2007, 04:30 PM

GT : I MK84 I

No.of units : 3 - 2 for gaming (1 JP, 1 Asian), 1 dedicated Media Center Extender

Purchase Date : 1st - Dec 05 (JP Launch unit), 2nd - June/July 06 (Asian unit), 3rd - August/Sept 06 (JP unit)

Games : 35 total, currently 28

Device failures : 1st JP Launch unit - 3ROD (cicra March 06), revived via x-clamp method.

This post has been edited by MK84: Jun 14 2007, 04:35 PM

Gamertag: ROland San
No of units: 2
Purchase date (month/year): December 2006 and January 2007
No of games: 15
Device Failure: -
3rod/ video/ power: -
Failure Date ( month / year): -
Problem solved? (Yes/No): -
How was problem solved - Self repair / 1 to 1 exchange: -

This post has been edited by Roland San: Jun 14 2007, 04:45 PM

wtf, MK has so manyyyy 360's

Gamertag: mav3tan
No of units: 1
Purchase date (month/year): December 2005 (Jap)
No of games: 11
Device Failure: -

Gamertag: XenoFr3ak
No of units: 1 (Jap model)
Purchase date (month/year): March 2006
No of games: 5
Device Failure: None **touch wood**

Gamertag : audit dog
No of units : 1
purchase date (month/year) : Sep 2006
no of games : 9 + 3 live arcade
Device Failure : 3 ROD
Failure Date : June 07
Problem solved? : ??
How was problem solved: hopefully x-clamp

This post has been edited by madmoz: Jun 14 2007, 05:33 PM

Gametags: farred
No. of Unit: 1
Purchase Date: October 2006
Games: 25
Device Failure: Nope

send back to sg and repaired or 1 to 1 exchange?

Gamertag: OpponentSumo
No of unit: 2 (Asian Edition)
Manufacture date: March 06 and Nov 06
No of games: 40+ include arcade games
Problem: First console manufacture date march 06 disk tray jam and 'yak' sound from dvd rom when quit game to dashboard. Give it a good shake on it then it is o.k.???? No 3ROD.
Second console just bought 3 weeks old, hopefully no problem.

Yes, bring the technicial from Singapore to help us or have some customer support in Malaysia.

***Hopefully this is really happening. Not cakap only***

This post has been edited by Rocky: Jun 14 2007, 06:20 PM

yo dude, not to burst your bubble but the eventual decision does not lie in the hands of someone in Malaysia.

I've met microsoft E&D folks from Malaysia, Singapore and even from Redmond and no one really is saying much right now. Trust me, if they really wanted to find out what the market is really like in Malaysia, they would have and should have done it a long time ago.

All I can say now is don't get your hopes too high up. Will it ever happen, no one can really for sure but what i do know is everyone should just enjoy their game and get on with it.

PS: I've pointed the thread with all the local gamer tags to the "right" ppl at Microsoft Malaysia before just to let you know.

This post has been edited by thurtin: Jun 14 2007, 05:56 PM

I hear you bro. In fact this is quite a longshot BUT I feel we should just do something and see where it goes.
Additionally, my contact did also mention that it is MS is interested to build a relationship with the gaming community here in the long term. I know this might not be really true and I am not naive to think that MS even cares about us, but lets just see where this takes us,... might not be anywhere, might be somewhere, we have nothing to lose right?

Gamertag : Rezalid
No of unit: 1
No of game : 3 only..
purchase date: december 2006
Failure: not yet..

send it back to repair

yeah its been questioned alot by tons of people if MS will actually launch at all, but in the end there isnt a single person tht wouldnt want a official LAUNCH

yeah man, for me if they dont want to launch officially oso no problem, what I'd like to see is support for us provided by them via official or unofficial way. We are their customers, they should care about us. I mean here we are, a community of gamers who stick our necks out to buy a product that is not even supported here, add to it we also go original. We're supporting them, they should support us.

Gamertag : eisenmeteor89
No of unit: 1
No of game : 5
purchase date: March 2007,Asian Console..
Failure: -

This post has been edited by Eisenmeteor: Jun 14 2007, 08:30 PM

Gamertag: aYUSmi
No of units: 1 (Asia Ver)
Purchase date : Nov 2006
No of games: 12
Device Failure: nahhhhh None **touch wood**

gamertag: jacques1982
No.of units: 1 (asian)
purchase date : Dec.06
failure : 3RODs
fixed: yes, 1 to 1 exchange
no. of games: 09

GT: cstkl1
No of units: 2
Purchase Date: June 2007
Games: 5
Device Failure: none

While downloading GOW update

GT : Breakthru7
No of units : 1
Purchase Date : March 2007 <--- newbie
Games : 4 (confirm all ori although small qty)
Device failure : none

matter of the fact is they are supporting us unofficially already. one game shop in malaysia (guess who) is getting stocks direct from the official distributor in singapore and they are covered by the standard 1 year warranty like the one offered to Singaporeans. The only problem is that its still considered parallel imports. they are aware of and (again unofficially) supporting the events i run with the game shop as well.

This post has been edited by thurtin: Jun 15 2007, 02:27 AM

GT: Silen5er
No of units: 2 (Asian)
Purchase Date: March 2006, & June 2006
Games: More than 15 (buy & sell as usual)
Device Failure: Yes on 11 May,2007, revived again through x-clamp method

---

Added on June 15, 2007, 4:16 amI am behind u 100%...lke u said..tehre is nothin to loose..instead of just sit n doing nothing..like myself..lol...

This post has been edited by silencer: Jun 15 2007, 04:16 AM

I'm thinking , a little bit more than this, maybe a phone support number in Malaysia and also 1 to 1 exchange/repair in Malaysia not SG.

Ya all need to send back to SG!its suck man!xtra cost needed to send it there. We need a local support not just depend on Singapore. Really suck to see our gamer tag show that we r singaporian hope the future xbox will state our origin which is MALAYSIA!!!!!!!!!!!

I'm supporting too....

GT: Adeckbad
No of Units: 1
Purchase Date : March 2007
Games : 7 (All ori)
Device Failure: Not yet...

Gamer Tag : Seeking Peace
Purchase Date : 1 Japanese launch unit / 1 Asian Jan 07
No. Games : 44 (Ori only)
Hit by 3ROD bfor: YES for both units (1 to 1 Exchange)
Problems resolved: Hope fully yes!!

MS is unofficially supporting the events? In what way labbit, cause I didn't see any sign of MS at all during the last event.

Maybe, that's why it's unofficial? The merchandise & freebies etc etc i guess.

Edited : my ntsc/j xb360 in Malaysia but i am in Uk, can't list out.

This post has been edited by PrivateJohn: Jun 15 2007, 12:29 PM

GT: Jaz520
No of units: 1 (Asian)
Purchase Date: April 2007
Games: 4 only (ORI)
Device Failure: none

I'm here to support too althought i haven't get my xbox360 yet..still waiting patiently till end of the yr..hv 2resist the temptation

well, like pjohn said, its supposed to be unofficial. i can't go into details about it here but the E&D folks in MY and SG knows about it.

---

Added on June 15, 2007, 4:28 pmerr that's quite impossible until they officially launch the xbox 360 in Malaysia. I don't know if you know how things work, but it doesn't work like that. To have phone support and a service center, you need to put a lot of things in place first.

Why would Msoft want to provide support for a product that is technically not available in Malaysia?


This post has been edited by thurtin: Jun 15 2007, 04:28 PM

Oh yeah labbit, so what does your connections tell you about the Wii launch here?

a litle bit off topic

labbit where is my copy of game axis
i won lucky draw on consoul day

not anytime soon bro. i havent been in touch with my contact for a while now but nothing is happening in the background as far as i know. My guess is that its unlikely to happen this year.

No I dont know how these things work , I'm sure the details on setting up a support center, etc is important but IMO the crucial thing is Msoft decision with xbox in malaysia. If they decide to support, I'm sure they will put everything in place.

Look, I met this guy by chance and discussed this with him and he encouraged, so now I'm trying to collect some data to try and push our case, thats all. I'm quite passionate abt this at the moment, so I dont care if I'm wasting my time

As for why would Msoft wanna support us for a product that is not available in Malaysia - simple, because Malaysians have started buying and using it and our numbers are growing

well, good luck man. I really hope that your guy can make a difference. Let me know if you eventually get anything out of it.

GT: fariz49
No of units: 1 (Asian)
Purchase Date: Oct 2006
Games: 11 (plus other games that were sold)
Device Failure: 3ROD after 4 months, got it replaced with a new set

thanks..will update everyone here..bad or good..but first need to get data

I show my full support! Hope that this can change things.

GT: SdRawkCab25MY
No. of Units: 1
Purchase Date: Oct 2006
No. of Games: 10 X360, 1 Xbox
Device Failure: None


Hope we can be on the MS map for Xbox 360!

GT: Hezda
Purchase date: March 2007
No of Games: 5 games
3ROD: Twice <--- but machine still okay

GT: teohkimseng
No. of Units: 1 (1 more coming at the end of the month)
Purchase Date: March 2006
No. of Games: 16,
Device Failure: Not yet (touch wood)

I too support, but don't have a live account as malaysia is not supported yet and i don't want to create a other region account, current only got 3 games. Rofl.

U dunno what u are missing Siv .. it will take a long time more for MS to support MY on Live

Without doubt, there will be a lot calculation need to be made by ms before live is supported... or maybe there's not even consideration is being made. Everyone knows that malaysia pirated stuff cases is... nuff said.

GT: skidd MY
No. of Units: 1
Purchase Date: Dec 2006
No. of Games: 10
Device Failure: not yet

Thanks for all the replies. So far, I have info by 37 gamers, please keep em coming.

wanna add to the count

GT : redoks
No. of Units : 1
Purchase Date : January 2007
No. of Games : 5
Device Failure : Not Yet (hoping it will never be)

GT : used2bcow
No. of Units : 1
Purchase Date : December 2006
No. of Games : 14 xbox360 games + 2 xbox games
Device Failure : None...so far

GT : ayiezs
No. of Units : 1
Purchase Date : May 2007
No. of Games : 10
Device Failure : Not Yet (crossing my fingers and toes that it doesn't happen)

no problem, as long u have 360 + ori games gimme the info. thx.

GT: me076310
No. of Units: 1
Purchase Date: May 2006
No. of Games: 25
Device Failure: -