Hi hotlink, just now I have used my hotlink fast prepaid plan to subscribe a internet data package which is rm 30 for 2gb 30 days + 30gb happy hours.. The money have been deducted but I can't use the internet data??? How come? Can you help me?😟😟😟

And how can I buy the validity 365? I didn't find it with *100# there.
Hope to get your reply ASAP, thanks.