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 Encountered Complicated PC Problems

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TSylyap
post Jan 8 2019, 10:41 PM, updated 6y ago

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Here is my problems and appreciate if someone can advice which hardware causing the problem.

The screen was off (monitor light still one) while playing games for a minute then BSOD.

BSOD info as follow;

This was probably caused by the following module: atikmpag.sys (atikmpag+0x106A8)
Bugcheck code: 0x116 (0xFFFFFA800C31E4E0, 0xFFFFF880044166A8, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR


I then proceed to reset the system but encounter another problem which the system fail to POST. The fan spins and stops repeatedly together with the GPU and case fan led. rclxub.gif

after few tries with on and off the power outlet it works again.

then another problem occurred which the mobo bios has corrupted shocking.gif but since my Gigabyte mobo has dual bios it manage to recover and boot into window.


The problem will repeat if i play some heavy games such as farcry 3 and spell force 3. however i still can use the PC casually including video/audio streaming, and play some light games such as shatter and splatter.


loki
post Jan 8 2019, 11:10 PM

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From: Damansara Damai, PJ



my diagnosis. video streaming & audio okay but heavy load games not okay : hardware problem. Ram? motherboard? Video card? PSU? you gotta do the test
nessus
post Jan 8 2019, 11:16 PM

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Yeah I think it's hardware but most probably the PSU or your graphics card. Test the RAM using memtest86. You maybe can test out the graphics card using Furmark but it might crap out because of a faulty PSU. Without any spares it'll be difficult to diagnose
TristanX
post Jan 9 2019, 08:25 AM

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From: Setapak, Kuala Lumpur


Please provide full PC spec for troubleshooting.

Me thinks its the power supply or the graphic card.
TSylyap
post Jan 9 2019, 09:46 AM

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QUOTE(TristanX @ Jan 9 2019, 08:25 AM)
Please provide full PC spec for troubleshooting.

Me thinks its the power supply or the graphic card.
*
CPU: i5 3470
RAM: 8gb
GPU: sapphire rx470
mobo: GB B75M
PSU: silverstone st50f

TristanX
post Jan 9 2019, 09:53 AM

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QUOTE(ylyap @ Jan 9 2019, 09:46 AM)
CPU: i5 3470
RAM: 8gb
GPU: sapphire rx470
mobo: GB B75M
PSU: silverstone st50f
*
Low grade power supply right there.

This model?
https://www.techpowerup.com/reviews/Silverstone/ST50F-ES/

Lower quality caps all over the place.

Bring your graphic card to your spare or friend's PC and test.

This post has been edited by TristanX: Jan 9 2019, 09:57 AM

 

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