Please help me..i wanna ask if i send a parcel to my buyer yest and she is supposed to receive it today but she said she didnt recieve it...i called up the
courier company and they said wil check n nvr get back..i tried to call several times alr but they cant give me an answer where is the parcel gone..wat should i do now..do i need to refund to my buyer?act is nt my fault also...the courier company provide me the consignment no but they cant track for me also..i dunno wat happen also now..so confused!!please HELP me..thanks...

i used secure xpress...the promised the next day will arive n the shipment is to malacca...any reason for it nt to arrive?

i call them up again in the morning and u knw wat lame reason they gave me?the new driver couldnt find the location...den wil wait for another driver to deliver today..my god!

at last they deliver it to my buyer's house alr..called her thousand of times coz dunno the directions...haiz...i wont use it anymore...cannot gain my trust...