Good day everyone, i am facing below problem and hope to get some advices from those who had passed through it.
My professional account was deactivated next day after registration. I received below:
"Please provide the following documents and confirm there is a valid credit card on file:
--Utility bill with name and address visible
--Business license, if applicable
--If you have active listings, include copies of invoices...
....
"
So i started the "appeal" and sent them:
-- my latest TNB bill as the utility bill.
-- 2 pdf files (cert and business info) from SSM for my sole proprietorship registration. My businses address is registered same as my personal home address.
-- i do not have any active listing yet so no invoice.
A day after, amazon replied:
"We were unable to verify the document you provided because it was illegible." and asked me to send the updated documents same as first email.
I am not sure how to proceed. A few points and questions below:
1. I set the legal business name in amazon to my business name stated in SSM cert, such as "ABC Enterprise". Should i set it to my personal name since it is just sole proprietor instead of a real business entity?
2. The TNB bill and SSM certs are all in Malay languages. Do i need to get then notarized translation to English first?
3. The TNB bill shows my personal name. Does it need to match the legal business name i specified in amazon?
4. The TNB bill address has slightly different convention from the address i specified in amazon. Do they need to be EXACTLY same up to every character?
5. My Payoneer USD account has beneficiary name = "ABC Enterprise" so as the deposit method account holder name in the amazon. If i would change my legal business name to my personal name, should i also change my payoneer beneficiary name and account holder name to my personal name too?
My current info:
1. business legal name = "ABC Enterprise"
2. payoneer beneficiary name = "ABC Enterprise" (in fact payoneer told me they can't change the beneficiary name. Alternative is to open a new individual acc)
2. deposit account holder name = "ABC Enterprise"
3. utility bill name = personal name
Should i just change all above to my personal name to be consistent?
You will need to standardize all names to be the same either all company name or personal name. Also on the document highlight the relevant info such as your name and address. Unfortunately Amazon trains their staff to follow everything by the book and you cant give them a call to explain anything. Either it follow the requirement or it doesnt. Hope that helps! good luck getting approved!