my DiGi line is down but my colleague's line beside me is working fine

KL area

my line seems to be working now

Im currently a postpaid user and my contract ended this month and I wish to switch to prepaid.

anyone know if i can do it online or must be through store ? if can online how?

i tried to search on the site only new line and port in, dont have any luck on FAQ section as well

alright thanks bro

DiGi friends and family is stuck with you even if u change your plan and your previous FnF number is removed. Anyone experienced this ? wonder if i could complain to MCMC on this

below is my case:
I was a DiGi prepaid user with added 3 FnF with my number before the year of 2017.
In 2017 i changed my DiGi to postpaid with a device plan, hence my FnF is removed.
Yesterday i switch back to DiGi prepaid as my postpaid contract ended, and i try to add FnF for my 1000 minutes free call. It is all fine until the 4th number. A pop up message saying ill be charged RM10 for my 4th FnF number, i though there a mistake somewhere i ended up calling DiGi and they explain that I have used up my 3 slot last time.
I ask them to give me back my the number that i have added previously or give me back my 3 slot and the support just tell me this is how is it.
This is just unfair treatment. I have filed a complain with DiGi they say will call me in 24 hours.

This treatment is so unjust

ic ... any freezing period before i can get it transfer back? and my prepaid credit will be remained or gone ?

alright thanks . lets see what they say when they call me back today regarding the report i made.