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 Digi Fans Club & Enquiries V16, Let's Inspire

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PJng
post Jun 24 2019, 12:44 PM

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My digi still have bos

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PJng
post Jun 27 2019, 07:02 PM

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QUOTE(tan_aniki @ Jun 26 2019, 03:55 PM)
I'm not sure this need to be added in the first page or not but i really can't see the unlimited call exception premium number shown elsewhere in the post, this could be useful for us to trace old record as last month i got charges on 03-80008000 and the CS told me this is chargeable premium number but i can't see that shown in the website.
They told me it's in old website but i can't view it so unable to prove it...
Although it's only RM0.10 + RM0.01 (SST), it's unfair to simply charge people unless users aware of the charges.
They said they will waive for me for this time but next time no more but i told them TnC or website doesn't mention about it, how are you going to say gonna charge us without B&W?
I think many people kena this already but keep quiet or didn't aware cos it's a small amount but this is not a professional way to charge customer without customer acknowledgement.

Last time also got one case: you know last time when we use to call 016 to 016 we don't use the prefix 016 and straight away dial for eg 2XXXXXX?
this is weird cos the line successfully connect to 016-2XXXXXX but at the end of the day the bill come with 02 singapore charges...
but of cos i argue with them and got it reverse, but what happen to others people who don't aware of this new changes?
their management system really bad...
*
For second, ehy lazy add 016
Already mention a long time ago, dail any same telco number need dail full number

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