QUOTE(Kasumie @ Apr 23 2019, 11:51 PM)
May I know how much does the Digi Prepaid Live Sim pack cost? It shows rrp rm8 on the pack. Then I asked how much credit inside, the dealer told me rm5 and now promotion with RM 48 credit inside etc..
When he activated the line and finally when I pay, he charged me rm48. Which is so unfair different from the rrp on the pack.
Now I put in the Sim card to my phone, to discover only RM 5... I have received sms like I have activated the big bonus 40..deducted RM 40.. Which ended up now still rm5.. Not RM 48...
I feel so cheated on thiss.. Can I request for refund and cancel the line?
Are you new to prepaid SIM?
This is not an uncommon practice used by some dealers, so as advised by alexanderclz, head for Digi Store. Or maybe places like 7-Eleven or myNews shops.
Anyway, if you want to continue using that SIM card, check exact which biGBonus package has been activated with the RM48 you've paid. If it's auto-renewable, you've to make sure to stop it before the 30-day period is up, otherwise it'll attempt to deduct another RM40 for the following month.