I really an insurance noob and hope is the right place to ask. Thanks in advance.

1) Recently I have done angioplasty operation due to coronary artery block. Basically insurance (Prudential) have cover all the costs. No problem with that. My insurance agent told me that I can further claim for critical illness which my policy covers. When I asked my doctor, he says he need to look at my policy to make a report/statement because according to him, some policy might be different. My problem is, I lost my policy after moving to another house which is years ago. I asked my agent, my agents says critical illness policy is similar, should not be a problem.

Does the doctor really need to look at the policy ? How does this type of claims usually works ?

2) According to to customer service, my policy document is not available online. Need fill up the form "Statutory declaration for loss of policy" get it stamped and reprint at costs of RM 30. According to them, need to go Putrajaya to stamp it. I do not know where exactly to stamp such document.

Which government department exactly ? Is this can be done at commissioner of oath ? I am staying in Shah Alam, can this be done in Shah Alam or PJ ?

This post has been edited by CPURanger: Feb 26 2020, 11:17 AM

OK.

Thanks for the info.