Read someone posted that those TAC protocols aren't that secure and easily bypassed.

Can confirm,my cousin's account was compromised and she lost RM1K+. Was shocked because we never expect it to be someone close to us.

Well the good news is after reporting the matter to CIMB,they told her she will be fully reimbursed after an investigation is completed. However, it's gonna take about 15 - 17 business days. I tried to probe further on the nature of the security breach but she's keeping mum about it.

I hope CIMB honours their word though.it would be such a malaysian thing to do if they just put their hands up and declare "hey none of this is our fault,hence we can't compensate you a single cent."

Ok that's good news i guess. But in the end it'll be up to them whether to declare themselves 'heroes' by claiming their security protocols were good enough to reverse everything , or if they had to bear the losses. However if word gets out it came from their own coffers,it's going to look REALLY bad. Did you hear of anyone managing to get their money back thus far?

I think their 'official' response would probably be along those lines, where they explain that the money will be returned, pending the results of the investigation. I don't think they guaranteed anything though. Certainly hope they're not promising different things to different customers because that'll be another whole can of worms