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 new laptop cannot detect printer

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TSlabtec
post Dec 10 2018, 01:02 AM, updated 6y ago

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I bought a new win10 laptop but it cannot detect my canon LBP6030 laser printer for driver installation.

I have confirm the laptop can be detect by my old Winxp desktop and also my company win10 laptop. My new win10 laptop actually manage to detect the printer but just that during the driver installation using the Canon software, it cannot detect my printer through USB cable.

I try to use trouble shooting and it say my new win10 laptop USB printing support might not work with USB3.0, why har? my company win10 laptop has no such issue.


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Here is the snapshot from my company win10 laptop. It looks the same as my new laptop
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This post has been edited by labtec: Dec 10 2018, 07:11 PM
nagapelangi
post Dec 10 2018, 01:30 AM

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This is not a difficult problem.

Just uninstall all the Canon printer driver.

Restart the laptop, connect the printer via USB. N scan for hardware changes. Auto install the driver using win10 driver tool.

Will settle. This is easy problem.
TSlabtec
post Dec 10 2018, 08:49 AM

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QUOTE(nagapelangi @ Dec 10 2018, 01:30 AM)
This is not a difficult problem.

Just uninstall all the Canon printer driver.

Restart the laptop, connect the printer via USB. N scan for hardware changes. Auto install the driver using win10 driver tool.

Will settle. This is easy problem.
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How can I make sure to uninstall all Canon printer driver? I have never manage to install any Canon printer driver successful before
WebWalker
post Dec 10 2018, 10:47 AM

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You download the driver and install it to your system :-

https://support-vn.canon-asia.com/contents/...0100629301.html

This post has been edited by WebWalker: Dec 10 2018, 10:47 AM
TSlabtec
post Dec 10 2018, 11:17 AM

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QUOTE(WebWalker @ Dec 10 2018, 10:47 AM)
You download the driver and install it to your system :-

https://support-vn.canon-asia.com/contents/...0100629301.html
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This is what i'm complaining about. I dl the same driver here, but it cannot detect my printer during installation process.
joefbi
post Dec 10 2018, 11:45 AM

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plug in hardware, win will pop out window to serach for driver, just let windows do the work, no need driver from canon..can?
ihavenoidea
post Dec 10 2018, 06:56 PM

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So all the usb port on your laptop are usb3.0?
TSlabtec
post Dec 10 2018, 07:06 PM

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QUOTE(ihavenoidea @ Dec 10 2018, 06:56 PM)
So all the usb port on your laptop are usb3.0?
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I think so. I tested on 2 TypeA USB port and 1 TcpeC USB port on my new Win10 laptop, all 3 of them have same issue.



I check my company Win10 laptop, it also show the same USB3.0 eXtensible Host Controller and USB Root Hub (USB3.0) as my new Win10 laptop, but my company laptop no such issue.
ihavenoidea
post Dec 10 2018, 07:12 PM

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QUOTE(labtec @ Dec 10 2018, 07:06 PM)
I think so. I tested on 2 TypeA USB port and 1 TcpeC USB port on my new Win10 laptop, all 3 of them have same issue.
I check my company Win10 laptop, it also show the same USB3.0 eXtensible Host Controller and USB Root Hub (USB3.0) as my new Win10 laptop, but my company laptop no such issue.
*
try find the laptop's usb 3.0 driver from its manufacturer website.
See if that helps
netmatrix
post Dec 10 2018, 09:24 PM

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I faced this exact problem last month. That specific Canon printer cannot support USB 3.0 port with windows 10. You can install, uninstall and all that. It would still not work. (Maybe my skill not power enough.)

It might very likely work with Windows 7. There is also a likely chance it would work with a USB 2.0 hub to trick it into working. (MAYBE because UNTESTED)

In the end, gave up on that printer and bought new one.
TSlabtec
post Dec 25 2018, 10:30 AM

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still not able to solve it after contact hp...

me: once i plug in the usb, my laptop able to detect the printer
me: but during the driver installation, it fail to detect the printer
hp: Okay, I understand your concern.
me: so i'm not able to get the printer driver installed and use the printer
hp: The issue is with the canon printer and its related drivers.

TSlabtec
post Dec 25 2018, 10:37 AM

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from here the page say the driver support win10 one

https://support-my.canon-asia.com/contents/...0100629301.html?
TSlabtec
post Dec 25 2018, 10:43 AM

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strange thing is my laptop can detect the printer, just that during the driver installation when it asked me to plug in USB cable, it cannot detect it be it i plug in the usb only during installation or before i start the installation

user posted image
TSlabtec
post Dec 25 2018, 10:56 AM

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lol, suddenly can use already after i click here and there in printer properties...

not really sure what i did, a Christmas present for me
netmatrix
post Dec 25 2018, 10:59 AM

The machine... it sees everything.
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QUOTE(labtec @ Dec 25 2018, 10:43 AM)
strange thing is my laptop can detect the printer, just that during the driver installation when it asked me to plug in USB cable, it cannot detect it be it i plug in the usb only during installation or before i start the installation

user posted image
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Damn you MS!!! You finally released the Windows update drivers for it!! DAMN YOU!!! laugh.gif laugh.gif laugh.gif

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