Important: E-Hailing Regulations. Expect Longer Waiting Times

From 12 July 2019, new regulations will come into effect for the e-hailing industry. This potentially means fewer drivers on the road and increased waiting times.

Since the regulatory process was formalised in April 2019, Grab and over 200,000 Grab driver-partners have been working hard to meet those requirements. Efforts include helping driver-partners cover the expenses incurred (inclusive of training, medical checks, vehicle inspections and PSV licenses). Grab is also working closely with the Ministry of Transport, JPJ, APAD and Puspakom to help all existing and future Grab drivers meet regulations quickly.

We understand that this might be frustrating, and we suggest pre-planning your travels during this period by doing the following:

Book earlier than usual: Book your ride earlier and be ready when the driver arrives, especially if you have a flight to catch or need to get to an important meeting.

Ride during non-peak hours: Getting a ride is much easier outside the peak hours of 7-9am and 5-8pm.

We hope this situation will be temporary, and will continue to keep you updated. You may experience some inconvenience at first, but these changes are to ensure consistent quality across the e-hailing industry in the long run.

Sincerely,

Grab Malaysia