I think Grab have serious issue. their IT really need to improve on transaction ACID and transaction reversal.
True Story.
1. I topup Grabpay using CC. The Transaction at CC on hold for few days then cancelled automatically, but the amount still at grab. already 2.5 months, i am doing nothing because i know one day Bank will credit back the amount.
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Few years ago, i got do a CC transaction at a department store. Amount on hold and then released. And Bank claim back the amount after a year.
2. I Pay using GrabPay by scanning a merchant DuitNow QR. Amount is deducted but NO TRANSACTION RECORD. After 10 minutes, Amount is released, but NO TRANSACTION RECORD. its like the whole transaction never exists, but the online merchant has increase the amount.
I am sure some of you here know very well about story 2. Its merchant "O"
i empty my grab account because its hard to have confidence on them. Right now, i am discussing with Merchant 0 to reduce the balance.
yea, i know, my grab account is going to be banned soon. Hopefully, they will hear my appeal and unbanned my account, make the amount negative so i can pay them back.
btw, guys, do GRAB have email support or live chat?
i know about the phone support, but i aint going to waste money on phone charges to call them.