It was reported in the media that Maxis received about 100k sign ups from new and existing customers for their fibre plan
that explains the slow and atrocious customer service
while I support their move to undercut TM by being the 1st to introduce the RM129@100Mbps and RM89@30Mbps packages (forcing TM to do the same), they are biting off more than they can chew

in fact, I saw 1 post from a maxis staff in a close fb group (IINM it was in TTDI community) saying they don't have enough resources to handle the infux of new customers or something like that (*because someone posted either a question or complain about maxis cs there so he replied)

probably should have screenshot that xD