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Apple SC gave me a tampered rplcmnt unit, Please advice
zarchrykl
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Nov 28 2018, 09:55 PM
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Getting Started
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QUOTE(Busquets @ Nov 28 2018, 10:22 AM) Hey, I went to this SC : http://www.malaysiaservicecentre.com/phone...ntre-sabah.htmlBut since they do not have any qualified tech to handle the ipx, so they sent it to KL to handle the issue (battery replacement). The guys at KL decided to send the replacement unit instead of the changing the battery itself i sent my ipx at qcd kl and today received replacement unit new one,. they said really new caused ipX with 2 day waranty eligible if baterry less 90%. health
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TSBusquets
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Nov 28 2018, 10:40 PM
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QUOTE(Ch3n_low @ Nov 28 2018, 09:48 PM) Why do you want to change your battery? Its below 90% max capacity n my warranty ends on november. I figured it would be best to change bfore my warranty ends n its free
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TSBusquets
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Nov 28 2018, 10:44 PM
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QUOTE(zarchrykl @ Nov 28 2018, 09:55 PM) i sent my ipx at qcd kl and today received replacement unit new one,. they said really new caused ipX with 2 day waranty eligible if baterry less 90%. health 1.Does ur replacement unit has 100% max battery capacity? 2. Have u tried submerging it into the water to ensure the waterproof feature is OK? 3. How long is the warranty ?
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zarchrykl
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Nov 28 2018, 10:48 PM
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Getting Started
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QUOTE(Busquets @ Nov 28 2018, 10:44 PM) 1.Does ur replacement unit has 100% max battery capacity? 2. Have u tried submerging it into the water to ensure the waterproof feature is OK? 3. How long is the warranty ? 1. 50% mistakeen but 100% health 2.no dare not 3. 3 month not yet check online imei This post has been edited by zarchrykl: Nov 28 2018, 10:50 PM
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TSBusquets
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Nov 28 2018, 11:02 PM
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QUOTE(zarchrykl @ Nov 28 2018, 10:48 PM) Imei should be expired. When did u send ur phone for replacement?
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zarchrykl
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Nov 28 2018, 11:38 PM
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Getting Started
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QUOTE(Busquets @ Nov 28 2018, 11:02 PM) Imei should be expired. When did u send ur phone for replacement? on 21st today got the unit but i think not tempered as ts oso in rush caused arrived almost tutup kedai.. hopefully unit ok and will recheck at home
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attw
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Nov 29 2018, 07:35 AM
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QUOTE(zarchrykl @ Nov 28 2018, 11:38 PM) on 21st today got the unit but i think not tempered as ts oso in rush caused arrived almost tutup kedai.. hopefully unit ok and will recheck at home Checked all OK?
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TSBusquets
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Nov 29 2018, 01:31 PM
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@zarchrykl u should check the waterproofing feature also to ensure all is OK
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zarchrykl
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Nov 29 2018, 06:26 PM
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Getting Started
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QUOTE(Busquets @ Nov 29 2018, 01:31 PM) @zarchrykl u should check the waterproofing feature also to ensure all is OK And how to check
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melt
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Nov 29 2018, 07:03 PM
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QUOTE(louis198920 @ Nov 28 2018, 02:53 PM) I assume so, because I entered chat support page through apple malaysia home page and i entered my details also select malaysia =/ But the www shows that is from US
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louis198920
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Dec 1 2018, 07:08 PM
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QUOTE(melt @ Nov 29 2018, 07:03 PM) But the www shows that is from US here you go..
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TSBusquets
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Dec 1 2018, 08:06 PM
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QUOTE(louis198920 @ Dec 1 2018, 07:08 PM) here you go.. /my bro
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louis198920
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Dec 3 2018, 11:09 AM
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QUOTE(Busquets @ Dec 1 2018, 08:06 PM) I just want to show that the certificate bar will show Apple [US] even if I am accessing Malaysia Apple page..
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TSBusquets
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Dec 3 2018, 06:12 PM
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UPDATE
After almost a week of waiting, the SC agreed to replace my unit. Need to wait for a week or so for it to arrive in Sabah.
Ill make sure to check thoroughly this time when I collect my unit later next week
This post has been edited by Busquets: Dec 3 2018, 06:13 PM
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attw
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Dec 3 2018, 06:57 PM
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QUOTE(Busquets @ Dec 3 2018, 06:12 PM) UPDATE After almost a week of waiting, the SC agreed to replace my unit. Need to wait for a week or so for it to arrive in Sabah. Ill make sure to check thoroughly this time when I collect my unit later next week Hooray for happy endings!
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TSBusquets
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Dec 12 2018, 09:31 AM
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*UPDATE*
Just received my 2nd replacement unit.
Inspected it thoroughly and everything was fine.
They assured that this unit is not a tampered one. Lets hope they are right.
Currently using it now, good as new !
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attw
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Dec 13 2018, 07:56 AM
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QUOTE(Busquets @ Dec 12 2018, 09:31 AM) *UPDATE* Just received my 2nd replacement unit. Inspected it thoroughly and everything was fine. They assured that this unit is not a tampered one. Lets hope they are right. Currently using it now, good as new ! Congrats bro. Nice to see a happy ending for your case!
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