Boost App Discussion Thread V2, Malaysia's Homegrown Lifestyle E-Wallet
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 Aug 3 2020, 01:36 PM
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#81
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All Stars
26,527 posts Joined: Jan 2003 
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QUOTE(tony_mw @ Aug 3 2020, 01:32 PM) Thanks, appreciate that The bank has to sort this out with Boost. Asking the victim to ask for the refund from Boost is not right. In CC fraud cases, we only deal with the bank. Mind telling which bank is this? |
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Aug 3 2020, 01:52 PM
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#82
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All Stars
26,527 posts Joined: Jan 2003
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QUOTE(tony_mw @ Aug 3 2020, 01:44 PM) Hong Leong ... what pissed me off is how can they delay the investigation that long... my sister in law highlighted and file in the complaint to the branch back in Jan and kept following up with them closely every month. They only issue an official explanation this week... Next time deal directly with the HQ. Bring BNM in to the picture and the bank will take it more seriously. Anyway, best of luck. |
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Aug 3 2020, 05:38 PM
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#83
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All Stars
26,527 posts Joined: Jan 2003
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Have they not settled the bill payment problem? Still cannot click it. The app is very unstable.
This is so weird! My account can access bill payment, my mom's account cannot click. On same handphone. This post has been edited by Human Nature: Aug 3 2020, 05:47 PM |
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Aug 3 2020, 05:59 PM
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#84
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All Stars
26,527 posts Joined: Jan 2003
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QUOTE(likeness @ Aug 1 2020, 03:21 PM) I’m facing problems levelling up: using iPhone. I press the pay bills nothing came out. Anyone ? Is yours working fine now? The pay bills problem |
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Aug 3 2020, 09:54 PM
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#85
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All Stars
26,527 posts Joined: Jan 2003
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QUOTE(fruitie @ Aug 3 2020, 09:50 PM) Apparently my sister also has this issue, she claimed from Boost. Spending tracker appears but RM 50 is not added yet. Mum had that problem but just needed several refreshing to solve itHave you solved it? |
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Aug 3 2020, 10:01 PM
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#86
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All Stars
26,527 posts Joined: Jan 2003
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QUOTE(fruitie @ Aug 3 2020, 09:59 PM) Oh that simple? Keep refreshing the app? I will ask her to do it. That's what I did la, was already so annoyed with the apps so I kept refreshing and luckily it came  |
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Aug 4 2020, 09:15 AM
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#87
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All Stars
26,527 posts Joined: Jan 2003
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How do you guys get in contact with the customer service? It is practically non-existence, no reply to anything..
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Aug 4 2020, 12:11 PM
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#88
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All Stars
26,527 posts Joined: Jan 2003
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QUOTE(Bearberry @ Aug 4 2020, 11:11 AM) Hi guys, this may be a dumb question but can I use the RM50 ePenjana to fill up petrol? Not sure how it works because it is not directly added up to my wallet. From what i read, just scan as usual. It will deduct from the epenjana wallet |
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Aug 4 2020, 04:19 PM
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#89
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All Stars
26,527 posts Joined: Jan 2003
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I still couldnt find the reason why I can make bill payment while my mum's account cannot. Both using my phone. The only difference is I am at Level 4, she is at Level 1.
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Aug 4 2020, 08:50 PM
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#90
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All Stars
26,527 posts Joined: Jan 2003
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QUOTE(demon182 @ Aug 4 2020, 08:36 PM) To utilize ePenjana to pay bills, make sure your wallet has enough balance so that the transaction can go through. You can split bills if having low wallet balance. I know. Already have enough credit balance. The problem that I am facing is, when click Bill Payment icon, nothing happened. So basically, regardless whether from main wallet or penjana wallet, cannot make bill payment.This post has been edited by Human Nature: Aug 4 2020, 08:51 PM |
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Aug 5 2020, 12:49 AM
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#91
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All Stars
26,527 posts Joined: Jan 2003
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QUOTE(starry-starry @ Aug 4 2020, 11:55 PM) Registered MySejahtera via website successfully but I just received a notification from Boost that last step to claim RM50 is to download MySejahtera app and register. I didn't know can register via web? I've already registered, so what else should I do? Must I download the app?  Yes, need to install and register. |
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Aug 5 2020, 10:13 AM
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#92
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All Stars
26,527 posts Joined: Jan 2003
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QUOTE(ClarenceT @ Aug 5 2020, 09:16 AM) The Government is amending the law to make it compulsory, if you don't use the App, you better stay at home. Haha. OT: Still getting differing interpretation whether is is compulsory or manual is still possible. Need to wait for the gazette. |
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Aug 5 2020, 04:55 PM
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#93
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All Stars
26,527 posts Joined: Jan 2003
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QUOTE(starry-starry @ Aug 5 2020, 04:49 PM) Yes, of course using the app is more convenient. So anyone of you claimed RM50 via Boost? Did you receive notification to install MySejahtera app & register as the last step to claim the RM50? Just wonder if everyone receives the same notification as I already registered via website, also received SMS telling me my registration was successful. Already contacted Boost CS, no response so far. I registered and claimed both for my parents, no issue. But using apps, not via website. |
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Aug 6 2020, 01:07 AM
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#94
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All Stars
26,527 posts Joined: Jan 2003
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QUOTE(annoymous1234 @ Aug 6 2020, 12:50 AM) I paid my bill via in app but it deduct from my main wallet instead of epenjaya, anyone knows why? My experience is different. Had RM20 in main wallet, RM50 in epenjana. Paid RM20, RM20 and RM10 all deducted from epenjana. This was few days ago though. |
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Aug 6 2020, 03:16 PM
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#95
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All Stars
26,527 posts Joined: Jan 2003
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From a simple app interface, they introduce too many things and no the platform is unstable and bug-gy. The worst part is no customer service at all. They are very good at ignoring questions, be it through the apps, email or facebook.
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Aug 6 2020, 06:58 PM
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#96
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All Stars
26,527 posts Joined: Jan 2003
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Received RM5 for usage on Shop Malaysia Online merchant. List is long:
https://www.myboost.com.my/smo-wallet-merchant-list/ |
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Aug 6 2020, 10:21 PM
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#97
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All Stars
26,527 posts Joined: Jan 2003
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QUOTE(lilsunflower @ Aug 6 2020, 09:44 PM) Sorry for silly question, but how did you get those vouchers? My mum spent RM5 bill payment on epenjana, but these haven't appeared. It will appear the next day |
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Aug 7 2020, 10:08 AM
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#98
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All Stars
26,527 posts Joined: Jan 2003
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And magically without doing anything, mom’s account can finally pay bills
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Aug 8 2020, 11:08 AM
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#99
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All Stars
26,527 posts Joined: Jan 2003
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For paying TNB bill at POS Automated Machine using Boost, do we need to bring a hardcopy of the TNB bill or it is merely key-in the TNB account number? Also, how is Boost implemented, there will be a QR code and we scan using Boost? Thanks IceQTurbo liked this post
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Aug 8 2020, 11:37 AM
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#100
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All Stars
26,527 posts Joined: Jan 2003
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QUOTE(smartfreak @ Aug 8 2020, 11:34 AM) No need hardcopy, just key in your TNB account number and amount to pay. Hold your phone near the PAM kiosk and let the machine scan your phone QR code. Thanks alot! I get a bit anxious when using new machines, so got to ask around first    |
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