Boost App Discussion Thread V2, Malaysia's Homegrown Lifestyle E-Wallet
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 Sep 9 2024, 09:39 AM
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Senior Member
6,622 posts Joined: Aug 2008 From: Malaysia   
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QUOTE(sjz @ Sep 7 2024, 01:01 PM) the SMS TAC for Beyond card online trx still not fixed despite multiples complaints throughout so many days!!! That Faz just ignore my Facebook Msg since 5th Sept 2024 =.= Keep spam DM but no return. |
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Sep 9 2024, 10:37 AM
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Senior Member
3,875 posts Joined: Jul 2005
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QUOTE(TongCN @ Sep 9 2024, 09:39 AM) That Faz just ignore my Facebook Msg since 5th Sept 2024 =.= eventually i gave up on keep waiting for Beyond card SMS Tac.Keep spam DM but no return. just use other method to utilize those funds in Boost and zerolize my Boost acc till they find the fix for SMS Tac. This post has been edited by sjz: Sep 9 2024, 10:38 AM |
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Sep 10 2024, 12:51 AM
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Junior Member
95 posts Joined: Oct 2022
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Coming from a beginner tng ewallet user, what makes you think staying in Boost ewallet interest you more than tng?
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Sep 10 2024, 03:17 AM
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Senior Member
7,815 posts Joined: Jan 2005
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QUOTE(nnannon24 @ Sep 10 2024, 12:51 AM) Coming from a beginner tng ewallet user, what makes you think staying in Boost ewallet interest you more than tng? Free $1000 credit card reload. At this moment, zero risk of accidental selecting 1% con fee with PIN reloads. rollinginsodeep, lovelyuser, and 2 others liked this post
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Sep 10 2024, 08:50 AM
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Senior Member
3,875 posts Joined: Jul 2005
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QUOTE(beLIEve @ Sep 10 2024, 03:17 AM) Free $1000 credit card reload. At this moment, zero risk of accidental selecting 1% con fee with PIN reloads. totally agreed.although tng interface is better than Boost, but we still use Boost for free RM1000 cc reload per mth beLIEve liked this post
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Sep 10 2024, 10:13 AM
Show posts by this member only | IPv6 | Post
#32246
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All Stars
12,039 posts Joined: Oct 2017
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QUOTE(beLIEve @ Sep 10 2024, 03:17 AM) Free $1000 credit card reload. At this moment, zero risk of accidental selecting 1% con fee with PIN reloads. But hate the reload, promoting own product, now i need swipe 2 time to reloadWhen tap Add money, first card is payflex, second boostbank, third only able to select amount Yes i don use those 2 product beLIEve liked this post
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Sep 10 2024, 11:00 AM
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Senior Member
3,875 posts Joined: Jul 2005
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QUOTE(PJng @ Sep 10 2024, 10:13 AM) But hate the reload, promoting own product, now i need swipe 2 time to reload i don't really like the mandatory add card and pre auth RM4 before able to use it to reload.When tap Add money, first card is payflex, second boostbank, third only able to select amount Yes i don use those 2 product (same as shopee & grab) they shud hav done it like tng, optional to save card. as i don't save any card in ewallet. quite a hassle to add card and followed by reload and remove the card This post has been edited by sjz: Sep 10 2024, 11:00 AM |
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Sep 10 2024, 02:04 PM
Show posts by this member only | IPv6 | Post
#32248
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Junior Member
62 posts Joined: Nov 2021
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hmm, is it me or I cant create an new boost bank account, it keeps telling me to try again later. or it is because is use the same pin as wallet?
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Sep 10 2024, 02:38 PM
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Senior Member
3,875 posts Joined: Jul 2005
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Some update on unable to receive SMS TAC for Beyond card online trx.
Finally gotten Reply after days: Hi there, kindly be informed that this is an intermittent issue and we would advise you to try to use another payment method. Our sincere apologies for the inconvenience caused 🙏🏼 ^Huss So, their solution to us -> try to use another payment method.  This post has been edited by sjz: Sep 10 2024, 02:40 PM |
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Sep 10 2024, 02:47 PM
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Junior Member
453 posts Joined: Jan 2003
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Received email reply from Boost today: QUOTE Dear Valued User, Thank you for reaching out to Boost. Please be informed that we are currently experiencing an intermittent issue with OTP purchase authorization. Our team is actively working to resolve this for improved stability. In the meantime, we recommend using alternative online banking options or a different credit/debit card for your transactions. We appreciate your understanding and patience. Thank you. Best regards, Boost Support Team This post has been edited by GKilla: Sep 10 2024, 02:47 PM sjz liked this post
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Sep 10 2024, 02:56 PM
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Junior Member
70 posts Joined: Aug 2010
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Damn Boost... For how long do we need to "try to use another payment method"..? Plus they didn't make any statement regarding this issues on their FB... sjz liked this post
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Sep 10 2024, 03:40 PM
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Senior Member
3,875 posts Joined: Jul 2005
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QUOTE(Inferno_Angel @ Sep 10 2024, 02:56 PM) Damn Boost... it takes almost 10 days for them just to reply our complaint email/ fb message.For how long do we need to "try to use another payment method"..? Plus they didn't make any statement regarding this issues on their FB... not gonna figure how long they would take to fix the problem. This post has been edited by sjz: Sep 10 2024, 03:42 PM |
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Sep 11 2024, 11:29 AM
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Senior Member
6,622 posts Joined: Aug 2008 From: Malaysia
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QUOTE(sjz @ Sep 10 2024, 02:38 PM) Some update on unable to receive SMS TAC for Beyond card online trx. Finally gotten Reply after days: Hi there, kindly be informed that this is an intermittent issue and we would advise you to try to use another payment method. Our sincere apologies for the inconvenience caused 🙏🏼 ^Huss So, their solution to us -> try to use another payment method. QUOTE(GKilla @ Sep 10 2024, 02:47 PM) Received email reply from Boost today: So still unable to use due to the OTP issueI complaint to the FB and say will call me back since 3 days ago Not a single ringtone appear. |
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Sep 11 2024, 08:17 PM
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Junior Member
931 posts Joined: Jan 2017 From: Kuala Lumpur
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QUOTE(rojakwhacker @ Sep 1 2024, 10:56 AM) Anyone able to receive OTP SMS from Boost Beyond card today? Making my first Boost transaction today this month, after waiting for the OTP for ages, only to find out that this issue has been 11 days since 1st Sept. |
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Sep 12 2024, 08:39 AM
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Senior Member
6,622 posts Joined: Aug 2008 From: Malaysia
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QUOTE(TongCN @ Sep 11 2024, 11:29 AM) So still unable to use due to the OTP issue So i also received the exact same FB Msg on the team is working nowI complaint to the FB and say will call me back since 3 days ago Not a single ringtone appear. |
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Sep 12 2024, 09:17 AM
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Junior Member
70 posts Joined: Aug 2010
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QUOTE(TongCN @ Sep 12 2024, 08:39 AM) So i also received the exact same FB Msg on the team is working now Almost 2 week this problem happen, why they still can't resolve it?Kinda weird because OTP is critical service in modern online banking transaction... sjz liked this post
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Sep 12 2024, 09:23 AM
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Senior Member
3,875 posts Joined: Jul 2005
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to my surprise,
following the fb message tell you use another payment option, i reply asking them when this prob will be resolved. another cs reply, "Hi there, thanks for reaching out to us. Regarding your issue, kindly clarify if you have checked your Spam/Blocked contact list? Kindly ensure you did not block the shortcode SMS (Eg: 66688) ^Faz" Seem some cs still think the prob originated from cust part blocking their sms tac. Not Yet wake up is it?? This post has been edited by sjz: Sep 12 2024, 09:26 AM |
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Sep 12 2024, 09:30 AM
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Senior Member
6,622 posts Joined: Aug 2008 From: Malaysia
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QUOTE(sjz @ Sep 12 2024, 09:23 AM) to my surprise, Yea, stupid CS who last round replied me this "template" answer following the fb message tell you use another payment option, i reply asking them when this prob will be resolved. another cs reply, "Hi there, thanks for reaching out to us. Regarding your issue, kindly clarify if you have checked your Spam/Blocked contact list? Kindly ensure you did not block the shortcode SMS (Eg: 66688) ^Faz" Seem some cs still think the prob originated from cust part blocking their sms tac. Not Yet wake up is it?? This Boost really is slow in adapting new things and always slowpoke eh ? |
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Sep 12 2024, 09:31 AM
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Senior Member
3,875 posts Joined: Jul 2005
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QUOTE(TongCN @ Sep 12 2024, 09:30 AM) Yea, stupid CS who last round replied me this "template" answer ya.This Boost really is slow in adapting new things and always slowpoke eh ? now using this same template again when ask them when they will resolve this SMS tac prob seem more like they don't even care on this prob. cn see their fb comments grievances for more insight on how they operate  even Kiple managed to solve their SMS Tac prob within 1 day. This post has been edited by sjz: Sep 12 2024, 09:46 AM |
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Sep 12 2024, 10:53 AM
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All Stars
65,274 posts Joined: Jan 2003
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for Beyond Card (those eligible to apply it before)
can you share the previous content of the OTP SMS?.... those OTP SMS prior to 1 Sep 2024 i suspect our telcos already actively blocking SMS content that contain contact number and links (url or email inclusive) and Boost team ignorant/sleeping without knowing this effect   |
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