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 Boost App Discussion Thread V2, Malaysia's Homegrown Lifestyle E-Wallet

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Human Nature
post Sep 22 2020, 04:13 PM

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Wanted to pay tnb using boost at the PAM machine but offline, what a waste of time

This post has been edited by Human Nature: Sep 22 2020, 04:38 PM
Human Nature
post Sep 22 2020, 04:38 PM

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QUOTE(WaCKy-Angel @ Sep 22 2020, 04:16 PM)
I thought PAM got app now?
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Pos office Automated Machine wor? Edited to pay TNB

QUOTE(sendohz @ Sep 22 2020, 04:30 PM)
If pay within POS app with boost, will it be considered scan and pay?
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Hmm, no idea about this. They scan our code
Human Nature
post Sep 22 2020, 08:29 PM

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QUOTE(GrumpyNooby @ Sep 22 2020, 08:26 PM)
Yes especially for the infamous TNB.
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Can we pay tnb using boost with that app?
Human Nature
post Sep 22 2020, 08:32 PM

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QUOTE(GrumpyNooby @ Sep 22 2020, 08:30 PM)
It can accept both Boost, TnG e-wallet and GrabPay.
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QUOTE(cybpsych @ Sep 22 2020, 08:30 PM)

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Wow, i should have asked here first before heading to post office just now. Thank you
Human Nature
post Sep 22 2020, 08:58 PM

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I just completed the TNB bill payment using the POS app. I consider this to be revolutionary, really thumbs up Pos Malaysia. I forgive you for delivering my credit card late tongue.gif

Downside is no coins reward, as opposed to if using the physical PAM machine. Is it the same for you guys too?

Add: just got the coins, delayed by an hour

This post has been edited by Human Nature: Sep 22 2020, 10:22 PM
Human Nature
post Sep 24 2020, 01:19 AM

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Mission completion status is still not updated after 1 hr. This kind of delay is getting more and more lately.
Human Nature
post Sep 24 2020, 11:01 AM

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QUOTE(Human Nature @ Sep 24 2020, 01:19 AM)
Mission completion status is still not updated after 1 hr. This kind of delay is getting more and more lately.
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Still the mission is not updated. What is the best way to contact them, FB or email?
Human Nature
post Sep 24 2020, 02:23 PM

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QUOTE(thecurious @ Sep 24 2020, 02:08 PM)
Never tried FB. emailed last time took about 3 days to one week for their response. but remember to write in detail what is the issue. it may take 1 or 2 days for each response from their team, and it may be a different person following up each time. so best is can solve it in one or 2 replies.
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Got it, thanks for the replies thumbsup.gif
Human Nature
post Sep 25 2020, 09:59 AM

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QUOTE(Human Nature @ Sep 24 2020, 01:19 AM)
Mission completion status is still not updated after 1 hr. This kind of delay is getting more and more lately.
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I received this reply:
QUOTE
As per checking on our end, we could see that the reload transaction you have made has influenced the Unlock Level 5 Mission. Hence why, it does not reflected in the Top Up RM30 cumulatively mission.

How is this possible? I activated the Level 5 early August and it is not completed until now. And in early September I was still able to collect reward for Pay Bill mission. So why this top up mission is excluded from the reward while the pay bill mission can get the reward?

And if refer to the T&C, only 1 mission will get the reward based on highest reward, earliest expiry and earliest participation. Doesn't this violate this T&C as the level 5 mission is not completed yet?


rclxub.gif rclxub.gif
Human Nature
post Sep 25 2020, 04:11 PM

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Is Boost under Bank Negara jurisdiction?
Human Nature
post Sep 25 2020, 05:07 PM

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QUOTE(GrumpyNooby @ Sep 25 2020, 04:22 PM)
Yes.
All e-wallet operators must get licence from BNM.
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QUOTE(ClarenceT @ Sep 25 2020, 04:55 PM)
I have lodged a complaint to Bank Negara. Tired of getting the same replies from their CS.
Human Nature
post Sep 27 2020, 06:47 PM

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QUOTE(ericongq @ Sep 27 2020, 06:03 PM)
Can I use Boost to pay saman or TNB bills.
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Use Pos Mobile app to pay TNB using Boost
Human Nature
post Sep 29 2020, 12:24 AM

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QUOTE(GymBoi @ Sep 29 2020, 12:21 AM)
Use the mobile app can complete scan and pay mission? got boost points?
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I am not sure whether it is counted as scan and pay mission as I didn't take the mission. Yes, get boost coins.
Human Nature
post Sep 30 2020, 07:43 PM

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QUOTE(zhixie @ Sep 30 2020, 12:37 PM)
Hi all. I had reload my tunetalk credit on last night midnight 11.45pm thro boost and until now 12pm not yet received. Is it normal?
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Celcom and digi always get it in less than 5 minutes.
Human Nature
post Sep 30 2020, 08:09 PM

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QUOTE(zhixie @ Sep 30 2020, 08:02 PM)
Hmm. Last time I reload also almost few minutes already received it. This time don't know why so slow. Anyway, I reload tunetalk
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Better check with Boost. Too long already.
Human Nature
post Oct 21 2020, 12:57 AM

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QUOTE(!@#$%^ @ Oct 21 2020, 12:13 AM)
anybody knows which authority governs boost - for not fulfilling their campaign promo terms and conditions? mcmc or bnm?
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BNM
Human Nature
post Oct 21 2020, 10:24 AM

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QUOTE(GrumpyNooby @ Oct 21 2020, 08:26 AM)
Wondering if campaign related matters should fall under KPDNHEP jurisdiction: Tribunal for Consumer Claims.
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I would say both agencies are applicable. BNM do respond to my complaint about Boost campaign previously asking me to contact Boost CS first.
Human Nature
post Oct 21 2020, 12:49 PM

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QUOTE(!@#$%^ @ Oct 21 2020, 12:37 PM)
that's the thing, boost not fulfilling the campaign promise and came out with additional terms that weren't in the published t&c. no reply after i asked them to show me where's the 'new and additional' t&c.
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Forward that to BNM. State that you have approached Boost but did not provide the T&C.
Human Nature
post Oct 21 2020, 12:59 PM

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QUOTE(!@#$%^ @ Oct 21 2020, 12:53 PM)
i remembered once contacting BNM but they say boost not under their jurisdiction and ask me deal with boost myself though.

the t&c is there for all to see, but to claim the rewards need to fulfill some other conditions which were not stated anywhere. naturally i contacted boost and after asking them to show me the terms and conditions, as usual they went quiet.

bnm doesn't sound like the correct channel about these fraudulent campigns though.
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QUOTE
Please be informed that each financial service provider (FSP) has set up a designated Complaints Unit to handle enquiries or complaints from their customers. Hence, please forward your complaint or feedback to the Complaints’ Units of the FSP involved first. The details of the FSP’s Complaints’ Units can be obtained from Bank Negara Malaysia’s (BNM) website at the following link:
https://www.bnm.gov.my/index.php?lang=en&ch...mplaint_redress

As stated in your e-mail, you are not satisfied with the services provided by Axiata Digital eCode Sdn. Bhd. (Boost). Hence, you are advised to forward your complaints/ issues directly to the Complaint’s Unit of Boost first, at the following link:
https://www.bnm.gov.my/files/2019/Nonbank/C...uers/Axiata.pdf

If you are not satisfied with the response given by the Complaints Units, you may forward the response received to BNM via the following link:
https://telelink.bnm.gov.my/
Human Nature
post Nov 8 2020, 11:11 AM

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If use the boost shopee voucher, means cannot use the platform voucher correct?

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