billing

Sifu sifu sekalian, want to enqyire regarding the cashback cycle...

My cashback date is 14th every month
My statement date is 20th every month

So my confusion is

If i spend BEFORE 14th Jan, the amount for cashback will be included in the cashback on 14th Jan or 14th Feb?
Please enlighten me....

Reply from PBB Customer Service:

"Referring to the below, please be informed that the Bank is only acting in the capacity of a Billing Agent for Biller (Merchant). The billing is done by Merchant and all data pertaining to the transactions made on your Credit Card are from the Merchant.

As long as the Merchant had indicated to us that the said transaction is an Online Transaction or E- Commerce Transaction, Cardmember will enjoy 5% Cash Back when using their Quantum MasterCard to make the purchases (capped at RM 30.00 Per Month Per Principal Cardmember).

Regret to inform that Shopee Malaysia had not indicated so, as such, you have earned VIP Points instead of Cash Back for the Four (4) Shopee Malaysia Transaction in February 2019 Credit Card Statements."

Means is Shopee seller punya issue?