Need some help guys,
I bought some items using the Quantum Master on Shopee on 11.11 and one of my transactions received the 5% cashback

However for my mums credit card, there is 3 transactions on Shopee on the same date that did not received the cashback.

After calling to their hotline, they claim that the 3 transactions is listed under e-commerce and no cashback is given.

The CS claim that it depends on how each seller in Shopee is registered, either as e-commerce or online.

Just wanna ask, isnt it that all payment is thru Shopee as they are using the Shopee's payment gateway? So isnt it all transactions will get cashback?

Even my transaction on 10.12 did not get cashback. Dun tell me shopee using diff payment gateway leading to no cashback already?

This post has been edited by SNHY693: Dec 14 2018, 05:53 PM

Just checked all transactions had OTP..

Anyway how do we argue with them that OTP = online transaction?

This post has been edited by SNHY693: Dec 14 2018, 06:05 PM

I see, thanks man, dunno whether if straight shoot them with OTP they will deny or not.

Maybe I think i need to send them an email first to bait them to tell me that OTP = online transactions

Previously I called the CS and they claimed it was under e commerce but I didn't ask for the MCC code though. I tried sending an email to custsvc@publicbank.com.my last Friday to ask about this. Only received the automated reply but until now there is still no response from them. I wonder anyone knows how long it takes for them to reply.

Update on Shopee issue, this is their reply

Please be informed that the Bank is only acting in the capacity of a Billing Agent for Biller (Merchant). In other words, the billing is done by Merchant and all data pertaining to the transactions made on your Credit Card are from the Merchant not the Card Issuing Bank.

As long as the Merchant had indicated to us that the said transaction is an Online Transaction or E-Commerce Transaction, Cardmember will enjoy 5% Cash Back when using their Quantum MasterCard to make the purchases (capped at RM 30.00 Per Month Per Principal Cardmember).

The email also mentioned that one of the shopee transactions is not indicated as online transaction.... but then the next sentence mentioned they will deduct my VIP Points and credit the cashback to me next month. Is this considered goodwill or what?

Yup, received OTP for all transactions, but previously when my mum called for hers, they said e-commerce no cashback. Now the reply email for mine says e-commerce has cashback

Previously mentioned here that some of my Shopee transactions did not receive cashback. Public Bank CS called and said that the transactions are not listed as online transactions as it depends on merchant's settlement method. The CS mentioned that there is no way to determine whether our online purchases qualify for cashback until the transaction goes through. PBB also does not have any TnC or statement that mentions what qualifies for cashback under "online" category. So basically the cashback for "online" category is not a guaranteed. Can be a hit and miss thing..