Did the email say 'GSE' or specifically 'customer service'? If it's just GSE, you can still choose to go for backend, just find the right way to say to make your interviewer consider you for backend more than call centre, like mentioning your strength and weakness.

---

Added on June 24, 2011, 7:35 pm Just don't expect too much, because both positions you trying for in HSBC and Citibank here are in subsidiary groups. So the benefits won't be good like real banks, probably just like any 'normal' business. Citibank offers slightly higher salary to fresh grad though, however based on the existing thread here, AMLA doesn't seem to sound appealing. I went for the interview too last time, but the office doesn't look as comforting as HSBC in CYB.

GSE processing is mostly tedious admin kind of job, so if you don't want much stress, prefers desk-bound jobs, this is the place for you. Also, no handphones allowed in the processing office, all kept in lockers outside. Work hours can be pretty random. I've seen people coming in every hour from 8-11am and from 2-5pm. Environment is pretty chillax, managers give you a lot of flexibility as long you don't abuse the freedom.

There are hundreds of teams doing different things, you can opt for lateral movements (min 1 year), not just within CYB, but you can shift over to KL too and vice versa.

This post has been edited by sanc: Jun 24 2011, 07:37 PM

That's what they say. But you'll be surprised end of the day they'll offer you more than what you stated. Like I did, and a few others I met in induction. All fresh grads, not in call centre. In fact, I think call centre gets more due to allowances. So why not give it a try, and see if you're happy with what HR offer you.

For assessment, you will need to do a simple English test (MCQ) on grammar and listening skills, using the computer.

Then HR rep will interview you and decide which GSE team to put you under, just the normal stuff asking if you prefer CYB or KL, able to work shift hours, why you wanna work here, and all that similar stuff they asked on the phone.

If ok, you'll be scheduled for your last interview with the manager of a particular GSE team you will be assigned to if you got the job.

Induction is for 2 days, usually Thurs-Fri 8am-5pm. 24 hours bus service for Cyber.

Training depends which dpt u're going into. If GBM, you have a mandatory 5-days classroom training (not necessarily direct after induction). If HSS, maybe you'll have 3 days. If call centre, if not mistaken about 3 months training. But most training is done on-the-job.

Did you get an interview from a HR rep after the assessment? Any mail from the HR interviewer?
If not, no other choice but the general line I guess.


After interview with manager, about 2 weeks. Earlier if urgent. Give them a call if it takes too long.


GSE covers many areas. So when they asked you to introduce yourself, you can mention that you're looking for new challenge, that you want to try something new other than call centre. Anything to convince them to put you in back-end. They do listen.

There are no allowances for UK backend as far as I know. I think only call centre gets allowances here.

GBM is global banking/markets. General banking sounds like general processing. Correct me if I'm wrong.


During interviews with your future manager, always ask which dpt you're going into, or at least know the name/title of the team you will be joining. Global support exec covers everything. It's not a specific dpt, so pls make sure where you'll be placed before you join.


For those waiting for acceptance, please don't wait more than 2 weeks after your final interview with the manager. Just call or email the HR rep who liased with you after your assessment.


Hiring process:
1. Phone interview
2. Assessment - english test done on computer
3. HR interview
4. Manager interview

Obviously if they gave u a time, u need to adhere to it. What's the point of setting appointment then?

Anyway if you wanna be fast, my advise is when they call you interviewees to pass them your certs n stuff, be the first in queue to do so so your name will be first to be called later for HR interview. There may be like 50 ppl so it's gonna take a long time if u're the last.

For me, mine took about 2 hours for assessment up to HR interview. And was called back for manager interview a few days later (that only took about half an hour). So depends either you finish in one day, or two separate days.

Confirmation depends. Mine took 2 weeks. After I called them to check on my status. ><

stuff like data entry, processing, checking... basically tedious admin work for securities

Guys.. all these questions u should settle with HR or line manager during interview and signing of offer letter... If you don't ask, you don't know, and then you get blur, disappointed, etc.

Always read your offer letter before you sign. All the terms and conditions there. Don't have, ASK. No harm ASKING. Buta-buta masuk kerja je.. swt ><

---

Added on August 13, 2011, 12:23 amInduction 2 days. Means no working. Just sit in training room listening to presentations about safety and security, transportation, culture, benefits blabla. First day maybe you should wear smart a bit, no need tie of course. Second day, can wear jeans. But please ask first if you can do so out of general courtesy la.


This post has been edited by sanc: Aug 13 2011, 12:23 AM

AMO is assistant manager
MO is manager

hard to give email, if don't know which dpt you interviewing for. different HR person handle different dpt

Have you guys received your first pay yet? The website only works after you received your first pay. Only then you can register and login.

They informed you that you didn't get the job?

Are you saying that GBM pay is lower than HSS?

There's quite a bit of process remigration to Manila, India & China. A number of teams have excess staff now.
They are all pending for internal movements, not good time to hire external I guess.

^Is that inclusive allowance? Or you have been promoted?

There are countless teams and departments in this company. Some have it better than others, so sometimes it depends on your luck. But generally speaking, basic salary there is low and increment is slow. Bonus is usually just 1month or even lesser, exceptional rating maybe 2 months. surely cannot compete with other banking companies. might as well go to local banks than stuck in this offshore company with basic benefits. you don't even get allowance for processing shifts before 8pm!

They have many controls due to the fines and regulations which make the environment feels like prison at times (way too many related training and assessment, for some teams if you fail means you have to switch or leave. stricter than normal clear desk policies too). Certain teams have fixed OTs (not sure why they can't hire more!), you have to work almost 12 hours daily, it's really suffering.. Imagine a junior level staff going thru this, the managers have it even worse. even with the high OT claims, they rather not stay in this endless cycle.

Not to mention a lot of teams have or are moving to Manila/India/China lately.. you may be in a team for a year and next thing you know they are telling you to switch. If nothing suits you have to leave, or they ask you to move from CYB to KL or vice versa which usually is not an option. It's really demoralizing because you never know when it's gonna happen to you and your team. It's been happening for several years already, and it'll continue more as they try to reduce the size here to be more cost-effective.

Good thing though they encourage engagement activities here so it brings some fun to work. But otherwise with this same amount of stress, you can actually find better paid jobs elsewhere. That's why the turnover here is so high. I don't think young urban grads would be attracted to join or last long here, furthermore by default you can't transfer to HSBC Msia direct from here (a lot people doesn't seem to know this, they came thinking to get the opportunity in future but were left disappointed). Just bear in mind they are 2 different entities..

This post has been edited by sanc: Jul 14 2015, 12:48 AM

^re transport, it is a good option but not for everyone. Depending where you stay, it's not convenient and safe for those who work at night like me. Other companies in CYB provide transport allowance from RM250-500, why can't HDPM give that too? Fair and square to all staff to have the choice to take bus or drive with that money. For those of us who have to drive for safety sake, we are losing out on this benefit. :/

The biggest concern is safety. The bus stop is poorly lit in some areas, so most of my team members do not utilise the service.

I think you can see the growing trend in Cyb anyway, more and more people are driving to work now regardless. Years ago, I could come at 11pm and still get parking. Now it's full before 9am. Parking is long an issue already. We can't deny that times are changing and new gen now prefer to drive anyhow. It's hard to retain these new staff for long who will in no time find out there are better and fairer benefits out there (not just about transport). No shift allowance alone is failing the company already.

The point here is why new staff retention is poor nowadays. There's a reason why so many left to competitors and not the other way round.