Hiya,I'm actually recruiting for another foreign bank la so don't mind if I put this here ya!

We're looking for someone to fill a 'Call Quality Coach' position, it's a Snr Exec/Manager level. Since many of you are in the industry already, you might be interested if you fulfill these criteria:

- 4-5 yrs experience in Banking, preferably Call Center units (ie. HSBC GSE positions, already in team lead/supervisor position will also be
good)
- Role is to motivate, lead and coach Call Center Operators, conduct service quality coaching and training for all new hires.
- MUST be able to speak and write good English and BM
- Strong banking products and processes knowledge (ie. credit cards, unit trusts, insurance etc)
- Position based in KL, working hours: Mon-Fri (non-shifts)
- Good career prospects, move into Unit Manager roles in 2-3 yrs or into other banking business units at similar level.

You can PM for confidential discussion or email me directly at leng@elitegp.com.