If not mistaken if rider complain, also consider as same reason.

I can frankly tell u getting more driver is not up to standard, i myself sometimes took grab and encounter few bad driver. For example grabpay job don't want honour then give u a lot lame excuses to ask u cancel. Now grabpay can cashout next day and yet behave like that

Just click then write reason, very easy only mah. Just few report then driver will receive love sms from them, if too much banhammer incoming.
that's why u see veteran driver choose to have sip of coffee when rainy days, they rather save their ass rather facing this cancellation rate issue.

lel....driving 80km/h over bump in housing area    ....this one must immediate complain, dangerous drivng.

why ah, Grab driver hate non cash payment ah? Still money right? Can withdraw out one right? Or use to topup Grab credit right? Last time I drive Uber, I prefer credit card over cash, first, no need change money, second, psychological they will well behaved, coz their records all can be traced, unlike cash, anyone can create a new account with prepaid. Less risk kena rompak or missing oso

I also wonder why, back in last year cash out take 2-3 working days then a lot driver make noise since most of it are hand to mouth, now can cashout next working days with using Maybank account also rejecting grabpay transaction

I guess all about mentality issue

Are u sure about this?

But for my experience on the trainer is really really bad.