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 Lazada Change of Mind Return

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TSEddieBrock
post Nov 13 2018, 07:09 PM, updated 8y ago

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I recently bought an overpriced product on Lazada which i found cheaper suppliers.

Can I return the overpriced product and asked for a refund?

The product says “Change of Mind is applicable”.
cnks
post Nov 13 2018, 07:10 PM

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I think yes as long as it is still sealed
Baconateer
post Nov 13 2018, 07:13 PM

Meh..... (TM)
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Not if u already opened the packaging..
TSEddieBrock
post Nov 13 2018, 07:20 PM

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The item that I like to return is packed together with another product from different merchant and delivered together via LEX under the same parcel.

Can I just open up the courier packaging and keep only the product that I want and return the product that I am not interested?
ListenToTheWind
post Nov 13 2018, 07:22 PM

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I am a seller on Lazada.

Yes, you can return it as long as it's within the return period.

Btw, usually the return package would be in used condition, be it from the marking being tear open or being throw around during transportation back and forth and we won't be able to resell the parcel to another buyer again.
TSEddieBrock
post Nov 13 2018, 07:28 PM

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QUOTE(ListenToTheWind @ Nov 13 2018, 07:22 PM)
I am a seller on Lazada.

Yes, you can return it as long as it's within the return period.

Btw, usually the return package would be in used condition, be it from the marking being tear open or being throw around during transportation back and forth and we won't be able to resell the parcel to another buyer again.
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Does that mean the refund will not proceed?
ListenToTheWind
post Nov 13 2018, 07:30 PM

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QUOTE(EddieBrock @ Nov 13 2018, 07:28 PM)
Does that mean the refund will not proceed?
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It will proceed, you will still get back your money. Just that the seller would ended up with a used item that they can't resell to another buyer again.

If I'm the seller, I would prefer the buyer to text me sharing me the place where you got a better deal and I'll match the price different, than you cancelling the order.
DuitNow
post Nov 13 2018, 08:21 PM

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What about this 15 days clause below?

In addition, shoppers can change their minds within 15 days of purchase if they are not completely satisfied with their items from LazMall at no cost. Lazada has over 2,000 return points for customers to drop off items they would like to return.

From here.

Titantt
post Nov 14 2018, 09:15 AM

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QUOTE(ListenToTheWind @ Nov 13 2018, 07:30 PM)
It will proceed, you will still get back your money. Just that the seller would ended up with a used item that they can't resell to another buyer again.

If I'm the seller, I would prefer the buyer to text me sharing me the place where you got a better deal and I'll match the price different, than you cancelling the order.
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Can't u lodge a report to Lazada stating the buyer has breached the terms by opening the box?
kenykhun
post May 17 2019, 06:46 PM

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QUOTE(ListenToTheWind @ Nov 13 2018, 07:22 PM)
I am a seller on Lazada.

Yes, you can return it as long as it's within the return period.

Btw, usually the return package would be in used condition, be it from the marking being tear open or being throw around during transportation back and forth and we won't be able to resell the parcel to another buyer again.
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Can't you sell it under open-box items? Just like Machines or Switch
Notoriez
post May 17 2019, 06:49 PM

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QUOTE(kenykhun @ May 17 2019, 06:46 PM)
Can't you sell it under open-box items? Just like Machines or Switch
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If low margin how?

 

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