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Unifi Official TM UniFi High Speed Broadband Thread V36, READ 1ST PAGE FOR TURBO SPEED INFO!

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woeikang
post Nov 9 2018, 11:48 AM

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for those who received turbo-ed to 500 or 800mbps. do your package for IPTV upgraded too? as from aneka to ultimate pack?
woeikang
post Nov 9 2018, 10:46 PM

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QUOTE(whistleon @ Nov 9 2018, 07:53 PM)
is Biz biggrin.gif

[attachmentid=10100039]
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Bro, urs account is biz fixed ip or dynamic ip?
woeikang
post Nov 12 2018, 11:11 AM

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QUOTE(dickybird @ Nov 9 2018, 11:52 AM)
Nope. But it was upgraded during the 2017 campaign. I guess you could ask to downgrade it if you don't use it. Can save rm30 with one of the regular packages. But I do enjoy my ultimate TV package.
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mine were still aneka plan even upgraded during the 2017 campaign. wanted to know who were ultimate package since 2017 campaign. so that i can get prove and show to TM. which i could entitle for ultimate plan. bangwall.gif bangwall.gif bangwall.gif bangwall.gif
woeikang
post Nov 19 2018, 04:03 PM

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Hi Guys,

now via Web Dashboard, you can change your plan

Attached Image
woeikang
post Nov 27 2018, 12:35 PM

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Logged Report at Menara TM on the 5th Nov... Operator send an email to Turbo Team told to wait for 2 weeks.
Yet, after a week, i recheck with LiveChat... no log been record. Yet, relog the report once again. and told to wait another 2 week.

today, check with LiveChat... here the result.
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Operator : as per check, the estimation time TM will activate turbo speed before end this year
Operator : TM will notify you once turbo activate to your account via call or email
Operator : that estimation from our higher level team
Operator : estimation time is give from our higher level, based on preparation of infrastructure, technology that will support turbo speed
----------------------
Means... Wait Lah!


woeikang
post Nov 27 2018, 05:12 PM

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QUOTE(sHawTY @ Nov 27 2018, 02:45 PM)
Look for my previous posts on how to get the Turbo faster
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hardly trace back all your posted.
woeikang
post Nov 27 2018, 05:14 PM

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QUOTE(andrew16 @ Nov 27 2018, 04:57 PM)
Same. received sms saying December but dont know which date. Gonna kacau them at tm point again.

But i am paying RM179 before tax. dont think i can get 800mb/s
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i din even receive any SMS nor Email from THEM. Just know that i was allocated at Phase 1. Haiz...
woeikang
post Nov 27 2018, 05:25 PM

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QUOTE(sHawTY @ Nov 27 2018, 05:15 PM)
Macha, use the "Show posts by this member only" function la

Then you can see all of my posts in this thread
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haha... thanks for the method above.

Did went to Menara TM at Bangsar. Nothing much already. that the nearest TM centre i can go. (at PJ) else, i have no choice to go Cyberjaya already.
woeikang
post Nov 29 2018, 09:13 AM

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QUOTE(excaliburcombo @ Nov 29 2018, 09:00 AM)
After 1 week log complain regarding my bill goes up on turbo 800mbps upgrade finally TM give back discount and pay like RYE 17 price (rm189). Thanks TM  rclxms.gif  rclxms.gif  rclxms.gif

[attachmentid=10124840]
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Bro, can share full snapshot with your turbo package and pricing? would wan to fight the same benefit with TM.
woeikang
post Nov 29 2018, 09:48 AM

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QUOTE(brainocide @ Nov 29 2018, 09:39 AM)
Just livechat, they said ur turbo will expedite within 14 days after agree & submit
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What? Another 14 days? they din even inform about this... Any idea that page when it up?
woeikang
post Nov 29 2018, 04:34 PM

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QUOTE(excaliburcombo @ Nov 29 2018, 03:22 PM)
the new bill didn't take effect yet. They will refund excess on next bill cycle.
i submit complain on livechat. Actually it depend on CS that take our chat. First time livechat CS said it's normal prorate and so on ranting.gif . Then disconnect me. Second livechat i get good CS. Tell him 1 times only he got it. he also ask me to wait to give report no and explain what report he submit.
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Bro, i was also wondering why your IPTV package was Ultimate plan. and i still Aneka since FYE2017 Upgrade.
woeikang
post Nov 30 2018, 09:33 AM

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QUOTE(pluginbaby @ Nov 30 2018, 09:23 AM)
Did they changed something? I'm supposed to get turbo to 800 but haven't got it yet. Currently on 100mbps RYE but charged rm13x after tax in latest bill
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Wondering, FYE 100mbps should charged rm 199 exclude tax right? how come your bill charged rm13x?
woeikang
post Nov 30 2018, 02:20 PM

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QUOTE(aa123aa @ Nov 30 2018, 01:58 PM)
user posted image
user posted image

Hi, do I need to tick off the box and submit it again? coz previously when tm open the website for us to check on turbo availability that time, i remember i have tick and submitted. Thanks.
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Yes. Just tick and submit it.

i did check with LiveChat, they said, is a urgent upgrade function. but, not confirmation on this whether you tick and submit. end up, still depend on the area and infra. hahaha... stupid function
woeikang
post Nov 30 2018, 02:28 PM

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QUOTE(eksk @ Nov 30 2018, 02:21 PM)
niama i tweeted them no reply, i live chat , got time out.. so simple thing to ask whether need to upgrade BTU oso so difficult now only launch this thing..
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Bro, Steady.

for me, if BTU free for upgrade. upgrade jer. is a benefit for you also. no need pity them what. if i till my turn to choose. i sure tick (if Free).

yet, still waiting my TURBO 800mbps. GERAMMMMM BeTul. Since Aug till Now... and i'm Phase 1.
woeikang
post Dec 1 2018, 12:30 AM

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QUOTE(excaliburcombo @ Nov 30 2018, 09:13 PM)
Sorry actually on sms they reply refund within next 2 month not next bill cycle.

[attachmentid=10125956]
its came with RYE2017 package.
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I din got that package. I was did request yesterday. Their said, i entitled but if i go for it now. I wont will not entitled for turbo. WTF...

would appreciated you could share your previous bill for reference?
woeikang
post Dec 5 2018, 11:47 PM

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Guys, quick check...

just got Turbo-ed 800mbps. I'm using Asus RT-AC68U

using cat 5e and cat6 LAN perform speedtest. consider normal?

user posted image

user posted image

This post has been edited by woeikang: Dec 5 2018, 11:49 PM
woeikang
post Dec 5 2018, 11:52 PM

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How come after i got turbo-ed today. i have not seem this page from unifi web portal?? Turbo-ed Status Page do not have such selection... help

user posted image
woeikang
post Dec 6 2018, 12:18 PM

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QUOTE(mylinear @ Dec 6 2018, 11:03 AM)
I think its RM189. Should be RM329 - RM200 discount + RM60 Ultimate = RM189.
Let sHawTY confirm this again.
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hope i can fight for this price...
woeikang
post Dec 6 2018, 12:31 PM

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QUOTE(sHawTY @ Dec 6 2018, 01:50 AM)
TM finally upgraded my UniFi Turbo from 500Mb/s to 800Mb/s
fruitie biggrin.gif

user posted image
user posted image
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Bro.... known that your previous package was 100mbps Pro Plan FYE 2017. how come your package (IPTV and discount wasn't same as mine)

user posted image
woeikang
post Dec 31 2018, 02:02 PM

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QUOTE(fruitie @ Dec 31 2018, 01:54 PM)
Mine was RM 189 for RYE 2017 100Mbps. Many as well paying this amount.
Now paying RM 129 for 500Mbps because TM said my package is too cheap and cannot upgrade to 800Mbps. doh.gif Anyway, a pleasant surprise to pay only RM 129, so I don't complain anymore. laugh.gif
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Attached Image

upgraded to Unifi 800mbps. paying rm210++ per month.
but was hope can pay less but remove out aneka plan. possible?

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