Digi Infinite Fan Club [V4], Infinite 150, 100, 80
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 Apr 14 2020, 09:26 AM
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#1
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Junior Member
200 posts Joined: Aug 2016 
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Anyone here facing infinite 150 throttled to 15Mbps when Speedtest and downloading? My quata is 350GB used.
I speedtest and choose Digi to Digi, result is 83Mbps. change to other server like time, telecom, YTL, result is 15Mbps. Mega download and Google download all cap at 15m. |
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Apr 14 2020, 11:09 AM
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#2
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Junior Member
200 posts Joined: Aug 2016
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QUOTE(lambox105 @ Apr 14 2020, 10:08 AM) I got 20Mbps instead, my quota used is 520GB If due to MCO then speed cap, I can understand. Because the speedtest results is very weird so I want asking here. Digi live chat has no service during MCO.Maybe due to MCO, Digi had started to monitor heavy users and throttle either specific users OR specific tower in certain areas to prevent overload of towers I'm not sure as this is just mere speculation You can try to report to MCMC but I dont think they will actually help during MCO periods  |
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Apr 14 2020, 12:52 PM
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#3
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Junior Member
200 posts Joined: Aug 2016
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QUOTE(QuantumEdge @ Apr 14 2020, 12:18 PM) Same issue here, was downloading from Steam yesterday Only Digo Infinite 150 has this issue. My Digi prepaid plan has no issue like this. So disappointed. I found this 15Mbps speed cap when I download my pubg from steam, then I test all the download server like mega and google drive all cap at 15m now.speed limited to 15mbps on every download server. |
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Apr 15 2020, 04:52 PM
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#4
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Junior Member
200 posts Joined: Aug 2016
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QUOTE(QuantumEdge @ Apr 15 2020, 10:16 AM) I dont think their CS has any idea what is going on....? I called to Digi Hotline in this morning and tell them about this 15m issue. Digi cs help me make a report and need 5 days to let the team to investigate. I also think the undersea cable issue will not effect our digi speed. That cable can't explan why the speedtest of digi server result is better than other local server.   |
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Apr 16 2020, 07:56 AM
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#5
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Junior Member
200 posts Joined: Aug 2016
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QUOTE(QuantumEdge @ Apr 16 2020, 01:11 AM) Probably due to the high usage during MCO? live chat available during MCO?Since they will help you reset quota if being throttled, then no big deal.  |
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Apr 16 2020, 11:32 AM
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#6
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Junior Member
200 posts Joined: Aug 2016
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 Well, no quota reset for me. Than I need wait 48 hours...... |
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Apr 17 2020, 07:43 AM
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#7
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Junior Member
200 posts Joined: Aug 2016
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 After live chat with Digi CS, mu quota is reset, speedtest back to normal! |
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Apr 18 2020, 07:08 PM
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#8
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Junior Member
200 posts Joined: Aug 2016
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QUOTE(nightzstar @ Apr 18 2020, 03:42 PM) You using your hp as hotspot to download ping on your pc Ka? I m using modem to share wifi |
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Apr 19 2020, 07:49 AM
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#9
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Junior Member
200 posts Joined: Aug 2016
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QUOTE(nightzstar @ Apr 18 2020, 11:14 PM) How to share ? Duplicate the sim card? Why need duplicate sim card? Just put the sim card in your phone and turn on Hotspot share or put it into modem to share. Do you misleading something? |
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Apr 19 2020, 01:40 PM
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#10
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Junior Member
200 posts Joined: Aug 2016
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QUOTE(nightzstar @ Apr 19 2020, 12:35 PM) Ah ok, I get it lol. I was about to use hotspot but worry my handphone get hot during hotspot. What modem did you recommend? Most people they recommend B618But I m using Tplink Mr200, not bad at all. |
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Apr 27 2020, 09:46 PM
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#11
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Junior Member
200 posts Joined: Aug 2016
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 I hit the 300GB again on Sunday, live chat cs at 8.25pm today. Digi cs reset my quota within 30 minutes. Well, digi cs no kacao kacao, they just open case to investigate. |
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