Same, contacted them on 10am
Claims need 72hrs to reset, 5hrs later I received sms saying it is done.

Why ? I don't understand. Isn't the faster the better?

Well, that's the standard script to not over-committing things, who knows may screw up later.

Got BPN, got KWSP $$$, can-lah buy !
Lol 😂!

Were they ever that efficient before?
Still, it's a win-win.

Used to be 24 hours at least from my experience, so MCO does have some advantages to it. Haha

Ain't mad to their CS, just not that happy about the 300GB quota..
Yes I can understand why they need to lower the quota and kudos for their fast reset
But it is still a bit annoying....


I bet most of their CS rep are working from home, hence the speed

I have never asked for reset before so have no idea. I'm back in hometown and using UniFi, totally not using Infinite. Wonder can I suspend my line temporarily? I used to do that when I go overseas for a longer period.

I let my financially struggling neighbours ride on my network hence the heavy usage, had to ask Digi to reset quota for me for the past 2 months.
Their chat is still available during MCO, give them a poke.

I'm currently using digi infinite 150 with tether from my huawei p20 phone and i've been using it extensively on ps4, pc, laptop and even the laptop for my work.

Most of the times the lines are ok, but there are occasional signal drop/connection lost which im not sure if the use of modem would solve this issue.

Does anyone know if using the external modem can get better reception/speed compared to phone?

In short its a yes
But I'll say the receiption/speed is subjected to your external modem power/performance.
For instance, many here recommend Huawei B618, you may search and read up the thread in this forum.

Hero of the Taman, give u like. But when you ask to reset the quota, they will do it like...yea ok let's reset for you or they will ask for more information?

Thanks
Just tell them you need to reset quota due to slowdowns, they won't ask for more information.

I hit the 300GB again on Sunday, live chat cs at 8.25pm today.
Digi cs reset my quota within 30 minutes. Well, digi cs no kacao kacao, they just open case to investigate.

I see.
I'm looking to take the TP link mr 600 actually.
Any idea about the performance for this model?

is there anyway to permanently disable mobile subscription?

im keep getting random subscription that i dont even subscribe and it happen 5 time for this last 2 week already.

contacting digi and they just say they can only block the number.

only i use the internet and the sim is on b618 modem

Finally got my B618-65D, get Hmanager, and set my band to B3+7.

Tested with auto mode, single band, n 3+7. Band 3+7 give me most stable and highest results from fast.com and ookla’s speedtest.





The speed was pretty stable. I tried to download a 1GB files and it took 7 mins to complete. So the download speed is about 2.3MBps or 18Mbps averagely.

As of the line quality.. it wasnt that good with 35dBi antenna.



Been running around the house ans tried outdoor, this is the best i could get. And most of the time the SINR can drop until -1dBi, which is very poor. However, still manage to get 50Mbps tru speedtest when it is -1dBi.



This post has been edited by skeith: Apr 29 2020, 03:12 PM

Have anyone experienced such an incident. When I'm using my default phone data to tether to my PC, I'm getting good speed with speed test at fast.com up to 50-70mbps. When I try with my Digi infinite 150, I'm only getting like 30mbps. I asked DIGI CS but they couldn't answer this but giving me a very PR response. I wonder any member here face problem like this

You’re the BEST !

Speed throttle after 1tb is understandable. But speed throttle after 300gb is unaceptable for something called Infinite.

avoid modem brand others than huawei. mr600 just a 4G modem. if u got budget limited can try b310 or the b818 taiwan model 4G modem. least or not they can lock band. others brand are unable to lock band as cant use hmanager too. if your indoor signal not good, u really need to learn read the signal and find a best spot to locate the modem for u to get a stable connection n good speed.

rsrp seem high, try find spot with rsrp<90db, sinr >10. any of this low, speed will drop.

i been talk a whole round around my house and outdoor dy with external antenna. The best i can get is 17dBi but always jump down to 0 from time to time.

day time i still can get 4G+, but when night time, shows 4G only with stable speed of around 40Mbps.