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 Huawei Mate 20/20 Pro/20 X & Huawei GT

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relaxjack
post Nov 4 2018, 10:26 PM

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From: Miri
My first huawei flagship to replace Samsung and this green tint happens. Very disappointed with huawei. Planning to get a refund
relaxjack
post Nov 7 2018, 04:17 PM

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From: Miri
QUOTE(holymushroom @ Nov 7 2018, 03:21 PM)
i think no 1 care about this page.

u need to post your complain at huawei 吹水站 to be effective.
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i pmed them and got this reply.

"Thank you for contacting Huawei.
Pertaining to your inquiry, we have forward to our respective department for further assistance. Do accord us with your patience, we will get back to you as soon as possible."

i believe its just a standard reply so not sure they will take it seriously or not.
relaxjack
post Nov 7 2018, 04:57 PM

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From: Miri
QUOTE(holymushroom @ Nov 7 2018, 04:19 PM)
Who u pm? The one that contact me ask for imei and my phone no
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Pmed that official FB page. Yup, they asked the same thing from me so hopefully there will be a follow up. If not, this is going to be my last huawei phone.
relaxjack
post Nov 8 2018, 07:07 PM

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From: Miri
QUOTE(Tr1Angel @ Nov 8 2018, 05:53 PM)
I bought my device in Senheng so not entitled of the refund. I ask the service center lady hand it back to me and took a few portrait of my baby girl in the SC, shortly after sent it to my wife before hard reset the device. The camera is awesome!
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Senheng miri?
relaxjack
post Nov 8 2018, 07:32 PM

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HW called me to bring the phone back to collection center in miri since there is no SC here. Asked them if its going to be 1 to 1 replacement but they said no guarantee. They could just change the oled. Really disappointed. Might just go back to Samsung for my next phone.
relaxjack
post Nov 8 2018, 07:50 PM

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From: Miri
QUOTE(Ah hao @ Nov 8 2018, 07:44 PM)
I complain in fb a week ago, then today rep call me. She told me is normal for oled,I said bullshit, she ask me go service center to check.

NO 1:1 exchange as this is not huawei policy, as she told me.

What should I do now?

Actually my phone screen still bearable , but now I dislike the way they handle this issue ! I told her many countries already admit this is huawei fault  ,but she still insist it's normal.
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That's the reply I got too but I told her my previous phone is Samsung s7 edge so I can tell if it's color shift at an angle or dolor tint. It looks totally different. Don't understand why still refuse to admit the problem.
relaxjack
post Nov 8 2018, 08:49 PM

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From: Miri
QUOTE(calintztan @ Nov 8 2018, 08:40 PM)
Hello. Got it from Miri as well. I think the only collection centre is arm store right ? Still kinda hesitate to return without knowing is a 1 to 1.
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Yup, but i worry the green tint gonna get worse later. Also, they cannot promise how long it would take for them to check and then repair or 1 to 1 replacement. it sucks to have paid so much and got this kind of problem.
relaxjack
post Nov 9 2018, 06:07 PM

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From: Miri
So anyone managed to obtain refund? And how was it done?
relaxjack
post Nov 12 2018, 01:57 PM

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From: Miri
QUOTE(WiLyi @ Nov 12 2018, 12:26 AM)
As mentioned, Huawei is now doing 1 to 1 replacement due to this issue. Few of us here already gotten it replaced
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1 to 1 change on the spot or need to leave the phone there for some time?
relaxjack
post Nov 12 2018, 06:14 PM

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From: Miri
QUOTE(holymushroom @ Nov 12 2018, 03:41 PM)
need to leave there for atleast 30mins to 1 hr for them to swap the phone
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The SC in JB said need to wait at least 4 days for them to check and report to HQ. So troublesome and inconvenient. Sigh....
relaxjack
post Nov 13 2018, 05:35 AM

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From: Miri
QUOTE(Ah hao @ Nov 13 2018, 01:02 AM)
Hi im from jb too. u mean leave the phone there for 4 days? Molek is so far from my home, so lazy to go there...
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Yes. They said need to check and report to HQ before replacement. Yes, so far that's why so troublesome.
relaxjack
post Nov 25 2018, 10:06 PM

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From: Miri
QUOTE(f1br3opt1c @ Nov 25 2018, 09:06 PM)
Yes got the update already. Everytine seems fine FOR NOW!!  biggrin.gif
Just go back and get another 1:1 exchange bro. They already said will keep exchange until issue solved. This time tell the cheebais u dont want to wait more than 1 hour. Tell them you know in that room they keep alot of host phones. The China bos sendiri told me Pavillion got alot of stock came in for exchange. Sunway only has very less units.

If you want full refund also can fight, they quite easy agree to give me full refund. Just make a scene there. I've sent you a PM. Let me know if you need anymore help. Kesian u bro.
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Pls PM me too. I got my so called 1 to 1 replacement but after using the host phone for few days, the green tint starts appearing again but now its on the left side instead of right. Using it under bright ambient is fine but when its dark or trying to snap a night photography, the green will show. Really disappointed with Huawei.

This post has been edited by relaxjack: Nov 25 2018, 10:10 PM
relaxjack
post Nov 28 2018, 10:16 PM

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From: Miri
Pre-order set. More green on the right side

user posted image


Replacement set. More green on the left side

user posted image


Both are LG batch 51. What were they thinking? Trying their luck?
relaxjack
post Nov 28 2018, 10:23 PM

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From: Miri
QUOTE(calintztan @ Nov 28 2018, 10:19 PM)
When did you replaced your set and where?
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Someone helped me to bring it to JB service center two weeks ago. They courier it back to Miri early this week. After all the troubles, still same problem. Totally lost confidence in this product.

This post has been edited by relaxjack: Nov 28 2018, 10:28 PM
relaxjack
post Nov 28 2018, 10:50 PM

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From: Miri
QUOTE(jhleo1 @ Nov 28 2018, 10:43 PM)
To bad to see it. You have to accept it but just that don't use at dark place.
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i do a lot of night photography and the green tint is very distracting. very difficult to accept problem like this on a 3k+ phone.
relaxjack
post Dec 25 2018, 10:03 PM

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From: Miri
QUOTE(happyhaka @ Dec 24 2018, 07:09 PM)
Oh no my green screen has gotten worse to black screen 😭

I have yet to visit Huawei SC due to schedule conflict. Anybody else experiencing the same? See on the right side of screen.

user posted image
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user posted image

This is my replacement set after 4 weeks.
relaxjack
post Dec 25 2018, 11:53 PM

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From: Miri
QUOTE(FlamingFox @ Dec 25 2018, 10:27 PM)
Where did u get it replaced? Is this another LG panel?
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Replaced at JB SC. Yup, it's an LG panel. Going for refund this week. Don't want to gamble already.
relaxjack
post Dec 26 2018, 10:28 AM

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From: Miri
QUOTE(happyhaka @ Dec 26 2018, 10:15 AM)
Oh dude this sucks. Interesting how it became yellow from green. You don't wanna change for another one that is BOE? The phone is good on its own sans the screen.
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Nah. No confidence in their curve screen tech yet. Might go for 20x since it has all the good things about mate 20 Pro minus the problematic oled and slow fingerprint sensor.
relaxjack
post Mar 1 2019, 07:52 AM

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QUOTE(jhleo1 @ Mar 1 2019, 12:02 AM)
Last two days Mate 20x was sold at RM2599 in Huawei Malaysia website. I believe the price will drop very soon.
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Why was it sold for RM2599? Sales?
relaxjack
post Mar 1 2019, 10:28 AM

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From: Miri
QUOTE(jhleo1 @ Mar 1 2019, 08:39 AM)
The fb fan group hit 100k members.
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Damn, missed that opportunity. Now have to wait for huawei to slash price like mate 20pro

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