My first huawei flagship to replace Samsung and this green tint happens. Very disappointed with huawei. Planning to get a refund
Huawei Mate 20/20 Pro/20 X & Huawei GT
Huawei Mate 20/20 Pro/20 X & Huawei GT
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Nov 4 2018, 10:26 PM
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#1
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Senior Member
1,597 posts Joined: Jan 2003 From: Miri |
My first huawei flagship to replace Samsung and this green tint happens. Very disappointed with huawei. Planning to get a refund
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Nov 7 2018, 04:17 PM
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#2
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Senior Member
1,597 posts Joined: Jan 2003 From: Miri |
QUOTE(holymushroom @ Nov 7 2018, 03:21 PM) i pmed them and got this reply. "Thank you for contacting Huawei. Pertaining to your inquiry, we have forward to our respective department for further assistance. Do accord us with your patience, we will get back to you as soon as possible." i believe its just a standard reply so not sure they will take it seriously or not. |
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Nov 7 2018, 04:57 PM
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#3
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Senior Member
1,597 posts Joined: Jan 2003 From: Miri |
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Nov 8 2018, 07:07 PM
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#4
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Senior Member
1,597 posts Joined: Jan 2003 From: Miri |
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Nov 8 2018, 07:32 PM
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#5
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Senior Member
1,597 posts Joined: Jan 2003 From: Miri |
HW called me to bring the phone back to collection center in miri since there is no SC here. Asked them if its going to be 1 to 1 replacement but they said no guarantee. They could just change the oled. Really disappointed. Might just go back to Samsung for my next phone.
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Nov 8 2018, 07:50 PM
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#6
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Senior Member
1,597 posts Joined: Jan 2003 From: Miri |
QUOTE(Ah hao @ Nov 8 2018, 07:44 PM) I complain in fb a week ago, then today rep call me. She told me is normal for oled,I said bullshit, she ask me go service center to check. That's the reply I got too but I told her my previous phone is Samsung s7 edge so I can tell if it's color shift at an angle or dolor tint. It looks totally different. Don't understand why still refuse to admit the problem.NO 1:1 exchange as this is not huawei policy, as she told me. What should I do now? Actually my phone screen still bearable , but now I dislike the way they handle this issue ! I told her many countries already admit this is huawei fault ,but she still insist it's normal. |
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Nov 8 2018, 08:49 PM
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#7
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Senior Member
1,597 posts Joined: Jan 2003 From: Miri |
QUOTE(calintztan @ Nov 8 2018, 08:40 PM) Hello. Got it from Miri as well. I think the only collection centre is arm store right ? Still kinda hesitate to return without knowing is a 1 to 1. Yup, but i worry the green tint gonna get worse later. Also, they cannot promise how long it would take for them to check and then repair or 1 to 1 replacement. it sucks to have paid so much and got this kind of problem. |
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Nov 9 2018, 06:07 PM
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#8
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Senior Member
1,597 posts Joined: Jan 2003 From: Miri |
So anyone managed to obtain refund? And how was it done?
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Nov 12 2018, 01:57 PM
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#9
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Senior Member
1,597 posts Joined: Jan 2003 From: Miri |
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Nov 12 2018, 06:14 PM
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#10
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Senior Member
1,597 posts Joined: Jan 2003 From: Miri |
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Nov 13 2018, 05:35 AM
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#11
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Senior Member
1,597 posts Joined: Jan 2003 From: Miri |
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Nov 25 2018, 10:06 PM
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#12
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Senior Member
1,597 posts Joined: Jan 2003 From: Miri |
QUOTE(f1br3opt1c @ Nov 25 2018, 09:06 PM) Yes got the update already. Everytine seems fine FOR NOW!! Pls PM me too. I got my so called 1 to 1 replacement but after using the host phone for few days, the green tint starts appearing again but now its on the left side instead of right. Using it under bright ambient is fine but when its dark or trying to snap a night photography, the green will show. Really disappointed with Huawei.Just go back and get another 1:1 exchange bro. They already said will keep exchange until issue solved. This time tell the cheebais u dont want to wait more than 1 hour. Tell them you know in that room they keep alot of host phones. The China bos sendiri told me Pavillion got alot of stock came in for exchange. Sunway only has very less units. If you want full refund also can fight, they quite easy agree to give me full refund. Just make a scene there. I've sent you a PM. Let me know if you need anymore help. Kesian u bro. This post has been edited by relaxjack: Nov 25 2018, 10:10 PM |
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Nov 28 2018, 10:16 PM
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#13
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Senior Member
1,597 posts Joined: Jan 2003 From: Miri |
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Nov 28 2018, 10:23 PM
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#14
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Senior Member
1,597 posts Joined: Jan 2003 From: Miri |
QUOTE(calintztan @ Nov 28 2018, 10:19 PM) Someone helped me to bring it to JB service center two weeks ago. They courier it back to Miri early this week. After all the troubles, still same problem. Totally lost confidence in this product.This post has been edited by relaxjack: Nov 28 2018, 10:28 PM |
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Nov 28 2018, 10:50 PM
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#15
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Senior Member
1,597 posts Joined: Jan 2003 From: Miri |
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Dec 25 2018, 10:03 PM
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#16
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Senior Member
1,597 posts Joined: Jan 2003 From: Miri |
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Dec 25 2018, 11:53 PM
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#17
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Senior Member
1,597 posts Joined: Jan 2003 From: Miri |
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Dec 26 2018, 10:28 AM
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#18
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Senior Member
1,597 posts Joined: Jan 2003 From: Miri |
QUOTE(happyhaka @ Dec 26 2018, 10:15 AM) Oh dude this sucks. Interesting how it became yellow from green. You don't wanna change for another one that is BOE? The phone is good on its own sans the screen. Nah. No confidence in their curve screen tech yet. Might go for 20x since it has all the good things about mate 20 Pro minus the problematic oled and slow fingerprint sensor. |
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Mar 1 2019, 07:52 AM
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#19
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Senior Member
1,597 posts Joined: Jan 2003 From: Miri |
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Mar 1 2019, 10:28 AM
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#20
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1,597 posts Joined: Jan 2003 From: Miri |
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