Getting the green tint issue on the right corner of the screen after 2 days of usage. Anyone else experiencing this and has anyone did an exchange with Huawei yet?
Huawei Mate 20/20 Pro/20 X & Huawei GT
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 Nov 4 2018, 12:26 AM
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#1
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Junior Member
101 posts Joined: Jul 2010  
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Nov 4 2018, 04:26 PM
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#2
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101 posts Joined: Jul 2010
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QUOTE(strikefred0m @ Nov 4 2018, 02:03 AM) Seems like this issue is getting more and more wide spread, and Huawei had just responded to this - although in a very vague way. You can take a look here Yeah I was reading the issue on a couple of forums including the one you linked. After reading the forums, I found out that the issue occurs mostly with the LG screen as opposed to the BOE one (one guy mentioned his phone with the BOE screen had the issue but I'm not entirely certain that it's true) https://www.gsmarena.com/huawei_responds_to...-news-34037.php I would like to check for other promotion on 11:11 after missing preorder stage, but I think I will hold off for now due to this issue...  QUOTE(jhleo1 @ Nov 4 2018, 08:30 AM) Attached are my phone condition. Your phone condition is somewhat similar to mine. I see the green tint on the right side as well |
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Nov 4 2018, 04:32 PM
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#3
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101 posts Joined: Jul 2010
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Just wondering, to those who are having the green tint issue, are you guys planning to do an exchange or straight get a refund?
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Nov 4 2018, 04:59 PM
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#4
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101 posts Joined: Jul 2010
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QUOTE(f1br3opt1c @ Nov 4 2018, 04:37 PM) I prefer a exchange but maybe wait till BOE display arrive here. Really dope phone compared to my note 8 that I'm back to using now. They mentioned getting a BOE display for you? |
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Nov 4 2018, 06:57 PM
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#5
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101 posts Joined: Jul 2010
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What disappoints me is that there's no official statement regarding this issue after so many days. I'm still worried that the exchanged phone might have that green tint issue as well.
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Nov 4 2018, 07:02 PM
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#6
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101 posts Joined: Jul 2010
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QUOTE(jhleo1 @ Nov 4 2018, 12:32 PM) You exchanged. I opted for refund. Wait till issue solve then only purchase again. Which branch did you get your refund from? |
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Nov 4 2018, 10:28 PM
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#7
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101 posts Joined: Jul 2010
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Guess I might wait a couple of days to see if Huawei comes up with an official statement on this.
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Nov 5 2018, 02:20 PM
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#8
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101 posts Joined: Jul 2010
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Those who wanna replicate the testing for the screen issue can either
1) use the dark interface color in battery settings and open up the phone dialer 2) open up Spotify Make sure the brightness is set to the lowest |
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Nov 5 2018, 06:22 PM
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#9
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101 posts Joined: Jul 2010
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To those who managed to get a phone replacemwnt, if its possible do update on the screen status here in the next few days. Thanks
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Nov 6 2018, 01:40 PM
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#10
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101 posts Joined: Jul 2010
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QUOTE(off_shore @ Nov 6 2018, 01:19 PM) I contacted Huawei Malaysia support center and have logged a ticket with them. They will contact me in within 3 working days. Hopefully can refund because if screen replacement to BOE one, the waterproof seal would be compromised. Not worth. One to one exchange on the other hand doesn't promise a good unit as the issue doesn't surface until few days usage like mine. Could you link the source that the BOE screen has a waterproof seal issue? ThanksGreen tint is visible on the top now. |
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Nov 6 2018, 02:49 PM
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#11
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QUOTE(off_shore @ Nov 6 2018, 02:08 PM) Any phone repair that opens up the phone will definitely loosen up the seal. It will not be tight air sealed like machine does. Sure it will be under warranty still but I definitely don't want a repair unit which fault isn't mine to begin with. Depends on your acceptance level. Ahh I see. Thought you meant a 1 to 1 exchange from LG to a BOE unit. |
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Nov 6 2018, 09:53 PM
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#12
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101 posts Joined: Jul 2010
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Not sure how long more I wanna wait. Plan to get a refund lol
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Nov 7 2018, 12:25 PM
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#13
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101 posts Joined: Jul 2010
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QUOTE(holymushroom @ Nov 7 2018, 12:18 PM) Ya if not all my free gift will be wasted if i opt for refund and buy again when the screen issue is solved. Did you have to leave your phone at the SC? Also, which SC did you go to? I have the same thought as you regarding the free gift being a waste if I opt for a refund hahaYup getting my replacement this week. Will update again if the new unit is ok or not. |
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Nov 7 2018, 03:16 PM
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#14
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101 posts Joined: Jul 2010
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QUOTE(jhleo1 @ Nov 7 2018, 03:11 PM) Just check my bank account. Huawei just refunded me. Yesterday returned today get refunded. Not bad their after sales. Lol.... If you do plan to get the Huawei mate 20 pro in the near future (assuming the screen issue has been fixed) are you still able to get the freebies? |
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Nov 7 2018, 03:59 PM
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#15
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QUOTE(juneong @ Nov 7 2018, 03:51 PM) wait till u try Samsung. Which Huawei branch did you get your refund from? Didn't know can still keep the free gifts hahaI still can keep box, phone accessory + gear sport after refund. Edit: oh wait I guess you're referring to the Samsung refund. Scratch that hahaha This post has been edited by gailfriz: Nov 7 2018, 04:00 PM |
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Nov 7 2018, 11:14 PM
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#16
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101 posts Joined: Jul 2010
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QUOTE(holymushroom @ Nov 7 2018, 10:57 PM) Should be arriving tmr. Monday got call say need 3 more days which is tmr. Are you getting a 1 to 1 exchange tomorrow? |
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Nov 8 2018, 02:15 PM
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#17
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101 posts Joined: Jul 2010
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those who got their phone exchanged, how is it so far?
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Nov 8 2018, 06:10 PM
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#18
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Kinda curious as well if it's a refurbished unit lol.
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Nov 8 2018, 06:56 PM
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#19
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101 posts Joined: Jul 2010
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If the exchanged phone comes in a sealed box, do you guys think its still trustable?
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Nov 9 2018, 08:55 AM
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#20
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101 posts Joined: Jul 2010
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Does anyone know if the mate 20 pro has encryption on by default?
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