Do anyone here have problem with #gluegate screen problem on Mate 20 Pro?
I have a unit with LG screen but so far so good

how long did you use your device already? I was only day three using it

Yes same issue

I just want to ask you guys something :

1. Do the green tint appears that bad in real life when testing?
Initially I thought the screen corner appears to be more to white tint in color when testing, I always dismiss it as to be natural property of the curved screen edge,
However it wasn't until I take a picture of the phone until I can see the green tint clearly through the picture,
Is it the same with you guys in real life?

EDIT : I just did comparison with my Oneplus 6 regarding the one with the spotify app in the pic below, The screen on Mate 20 pro is worse, the blacks are not black at all, the blacks or dark color comes with a hint of light green tint especially in the corner and bottom of screen if that makes sense

2. I noticed some of you have gone to SC, in order to exchange / refund, do you just bring:
the phone only or
the phone + the box or
the phone + the box + pre-order gift?

Below are my pics and any help is appreciated









This post has been edited by cloud-sama: Nov 4 2018, 03:30 PM

I just did comparison with my Oneplus 6 regarding the one with the spotify app in the pic from my post before, The screen on Mate 20 pro is worse, the blacks are not black at all, the blacks or dark color comes with a hint of light green tint especially in the corner and bottom of screen if that makes sense

To an untrained eyes like me several days before I thoughts it's normal

If you want to buy maybe you can ask the seller what type of screen panel in the phone that they are selling?
If it's LG don't buy,
But I doubt it you can check the phone screen manufacturer without broken the seal on the box without purchasing it first

This post has been edited by cloud-sama: Nov 4 2018, 03:37 PM

I see, Thanks

Normal? on a RM 3599 phone?

Try dark grey blackground with lowest brightness setting in a dim room, do compare it to another oled phone to notice the color

This post has been edited by cloud-sama: Nov 5 2018, 01:09 PM

You actually need to argue with them to exchange? Oh my

Your polite customer service at a service center or online customer service?

If at center which service center did you go?

This post has been edited by cloud-sama: Nov 5 2018, 04:35 PM

I see, Thanks

Well mine's 43 and have the screen issues

They better replace his phone then
I hope tomorrow there will be bunch of Mate 20 Pro user exchange their phone at pavilion SC, maybe only then Huawei MY start to say something, at least acknowledging the problem in their phone

I don't even know what to say

Do update us here regarding your experience tomorrow, I'm still on the fence to go there tomorrow or wait for Huawei MY release their statement regarding this matter

This post has been edited by cloud-sama: Nov 5 2018, 09:58 PM

So even if there are other customer went there to refund / replace today, the best they can do is they will contact you back once Huawei MY have solutions right?

I really not in the mood to argue with people today

As of yesterday I ask there have been almost 60 phone being left there for 1 to 1 replacement (They have to inspect it first and no promise is given)

Comes to think of it, why Lowyat.net doesn't cover this story yet?

in 3-4 working days they will contact their customers if it 1-1 replacement or screen replacement (Which I will strongly disagree because it will compromise the water resistance ability of the phone)

Slightly dissapointed in lowyat.net if that were the case