See my earlier posted pic of the green tint, that is exactly what it shows by right is should show black for full screen. I didn’t bother for the 1 to 1 as most likely it will be the same if they use LG panel. Therefore I opt for full refund until they settled it. Plus huawei only gave 1 month warranty on the touch screen.

Lowyat got sponsor from Huawei, so they won't do this kind of report.

screen crack due to accident confirm not claimable, 1 month screen warranty is for any defects from manufacturing. Please don't mislead others.

This post has been edited by hz428: Nov 7 2018, 11:02 PM

is not written in any of the warranty booklet, you may ask that country manager to update in the official policy, otherwise talk is cheap.

If don't believe, You may go argue with the service centre too.

Sale personal said that to me thou.

if can claim then yeah, good.


Anyway I got my refund. Overall experience for mate 20 pro is the best phone to date. Browsing YouTube for hours and still plenty of power. Fast charging for 30min can last for almost one full day. The camera is my favorite as well, too bad this screen is a big let down. I will wait and see what happen next then only decide again.

Wireless charger and the band.

if they insist for not refund on a faulty product or a 1 to 1 exchange, file a report in MCMC. We are protected by it.

if u guys allow them to change the screen, please make sure u test your IP68 sealing in the water.

turn on ur phone or play some apps, put it into the water.

some basic test procedure for your reference.

IP68 test procedure


if SC change the panel which means they will only glue it back manually, but will they test the sealing of the phone? I highly doubt they will do that.

This the main reason why many wanted 1 to 1 exchange instead of asking SC to replace the screen.

thats the reason why i don't bother with who ever the manager is, all warranty covered are written black and white. Verbal /facebook post / social media post does not form the policy of product.

Therefore when ever you guys got promises from sales personal, just make sure what he said is inside the policy, otherwise talk is cheap.



As for how to test IP68, you may search for IEC standards on how to test it with proper procedure. but for majority just use a bucket of water and dunk your phone in.



(Note: don't blame me if SC refuse to fix it if it really leak)

Just go to who ever that sell you the phone (dealers). If you buy online then good luck too.

I got mine back because I knew they wont resolve it simply because SC said "is Normal". Make sure that you purchase the item within days. Mine was 3 days.

50% chances of getting another green hulk if 1 to 1 exchange, and for sure the 1 to 1 exchange is another refurbished unit from many users here.

As far as I know, only the Huawei dealer/ SC likes to say about "country director". for the mass we dont bother who the director is. So you know who they are in this forum

If is a faulty unit and they reluctant to refund you guys, just file the complain to MCMC, you are protected by it.

If they said the green tint is normal by who so ever country director, then demand them for official statement coming out from press or media.

I don't understand why you all want to waste time going back and forth to change the screen and ended up another not so good unit. Anyway, your money, your call.